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Customer Service Attendant II - Adaptive Recreation Trip Assistant

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Customer Service Attendant II - Adaptive Recreation Trip Assistant

Salary

$18.50 Hourly

Location

Charlottesville, VA

Job Type

Temporary

Job Number

240100029

Department

Parks and Recreation

Division

Adaptive

Opening Date

02/09/2024

Closing Date

Continuous

Bargaining Unit

N/A

• Description

• Benefits

• Questions

General Summary

The Adaptive Recreation program provides individuals of all abilities the opportunities to enjoy traditional recreation activities, as well as new experiences through leisure exploration that are designed to meet the individual needs of participants.

The hiring amount for this position is $18.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits.

The Customer Services Attendant II – Adaptive Recreation Trip Assistant performs in a responsible facility and program management role to include but are not limited to: Assisting individuals with disabilities during Adaptive Recreation community-based programs, classes, trips, and activities, working with children, teens and adults with disabilities which include: various levels of intellectual disabilities, learning disabilities, emotional/behavioral disorders, physical disabilities, and various levels of autism. This position works directly in recreational programs that include in-person and virtual programs providing supervision as needed, including administration of medication, behavior management, verbal direction, and physical assistance to participants (i.e.- lifting and transferring from/to wheelchairs, securing wheelchairs in vans/buses for transportation; hand over hand assistance with activities of daily living, etc.).

Position may require driving a City-owned vehicle for transportation to and from activities and is subject to the City's vehicle use policy and procedures. Primarily and most frequently this position serves as the lead on-site personnel or manager on duty within one functional area and/or facility and under general direction. May supervise temporary or volunteer staff. Reports to a Parks and Recreation Operations Specialist. Work hours vary with each program/activity and may include weekday, weekend, multiday trips, mornings, evenings and/or holidays.

Please include all pertinent paid and/or unpaid volunteer/internship experience working with and/or supervising individuals with or without disabilities in a care, recreation, or educational setting in the work history of the online application.

Essential Responsibilities and Duties

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer.

• Provides leadership to assigned facility or site as a manager on duty or the supervisor of a distinct program or activity.

• Provides information to the public regarding recreation activities and benefits of participation.

• Assists with the planning, organization, preparation, and implementation of recreation-related programming and/or facility operations.

• Assists in the registration of participants in recreation programs.

• Assists in providing the safe operation and security of recreation centers, fields, courts, parks and programming sites through daily inspections of the site and equipment, reporting needed repairs to management.

• Assists in the scheduling of games, meets and events.

• Supervises the conduct of participants during recreation programming and facility sites.

• Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants.

• Responsible for all policy and procedures associated with facility, park and program management to include cash handling operating policy and procedures; this may also include performing work as a cashier, operating register, and processing receipts in person, by phone or with online customer.

• Trains part-time, volunteer or student assistants, instructors, game officials and others with regard to City and departmental policies and games and class standards and rules.

• Responsible for the oversight of custodial functions throughout the assigned location, up to and including performing basic custodial tasks when needed.

• Inventories, maintains and stores recreation equipment, materials and supplies, requisitions- required material, equipment and supplies.

• Responds effectively to emergencies within the assigned facility or during assigned program.

• Prepares and submits incident and accident reports to immediate supervisor for documentation.

• Evaluates program and facility staff as assigned.

• Depending upon assignment, may provide inclusion support to individuals with disabilities within a general recreation setting.

• Performs related tasks as required.

Education, Experience and Skills

Minimum Qualifications:

• Any combination of education and experience equivalent to a high school diploma.

• Minimum of six (6) months of professional experience with facility management, adaptive recreation programs, athletics, or other recreational environments.

• (examples of experience may include but are not limited to, paid and/or unpaid volunteer/internship experience working with and/or supervising individuals with or without disabilities in a care, recreation, or educational setting).

Special Requirement:

• Minimum age: 21

• Must be able to work flexible schedule including early mornings, weeknights, weekends and holidays

• Depending upon position, may require three (3) months of supervisory experience.

Preferred Qualifications:

• Additional coursework in athletics, recreation, fitness and wellness or related field preferred.

Knowledge, Skills and Abilities:

Thorough knowledge of professional behavior in a recreation environment; maintains order by enforcing Parks and Recreation rules and regulations; ability to instruct recreational activities; ability to establish effective working relationships with all staff, program participants and the general public; ability to prepare and maintain administrative and financial records; ability to effectively supervise and evaluate staff to achieve desired objectives; skilled in supervising small and large special events; skilled in interpreting policy and procedures; ability to communicate effectively both orally and in writing.

Physical Conditions & Additional Information

Physical requirements of this position as outlined by the Department of Labor:

MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate.

Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications will be evaluated on a continuous basis. Interviews will be conducted as soon as possible during the recruitment with candidates who are best qualified. Applications may no longer be considered once a candidate to fill the position is identified. This job announcement will close when the position(s) have been filled and may close at any time.

There are no benefits for this position, as it is a temporary, substitute, seasonal or intern position, or the work schedule is less than 20 hours per week.

01

Will you be at least 21 years or older by employment start date?

• Yes

• No

  02

  Do you have any combination of education and experience equivalent to a high school diploma?

• Yes; I posses a High School Diploma/GED or higher.

• Yes; I possess a combination of education and experience equivalent to a high school diploma and or GED.

• No.

  03

  Do you have a minimum of six (6) months of professional experience with facility management, adaptive recreation programs, athletics, or other recreational environments? (examples of experience may include but are not limited to, paid and/or unpaid volunteer/internship experience working with and/or supervising individuals with or without disabilities in a care, recreation, or educational setting). (Must be verifiable in reference to the work history section of your online application.)

• Yes

• No

  04

  Please briefly describe your experience working with and/or supervising individuals with or without disabilities in a care, recreation, educational, or other related setting. If no experience, please write 'None.'

  05

  This position may require driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record. Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?

• Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record.

• No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record.

• No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.

  06

  To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

• Yes

• No

  07

  I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes

• No

  Required Question

Agency

City of Charlottesville

Address

P. O. Box 911 605 East Main Street Charlottesville, Virginia, 22902

Phone

(434) 970-3490

Website

http://www.charlottesville.gov/jobs