Job Information
Texas A&M University Customer Service Associate II - LA Client Services in United States
Job Title
Customer Service Associate II - LA Client Services
Agency
Texas A&M University
Department
Vet Med-Teaching Hospital
Proposed Minimum Salary
$15.85 hourly
Job Location
College Station, Texas
Job Type
Staff
Job Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who we are
The Veterinary Medical Teaching Hospital (VMTH) includes the Small Animal Hospital http://vethospital.tamu.edu/smallhttp://vethospital.tamu.edu/small-animal-hospitalanimal-hospital and the Large Animal Hospital http://vethospital.tamu.edu/large-animal-hospital, both of which are dedicated to the total well-being and care of a pet throughout its lifetime. We work with great people, great clinicians, and great educators with a passion for animals and educating others that allows us to provide total care for animal patients while helping to train the next generation of veterinarians.
What we want
The Customer Service Associate II within the Large Animal Hospital is responsible for answering incoming phone calls and directing calls to the appropriate clinical services. Schedules appointments, creates medical records and client/patient admissions, discharges patients, and performs accounting duties.
What you need to know
Other Requirements or Other Factors: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.
Required Education and Experience:
High School Diploma or equivalent combination of education and experience
Three years in general office or clerical work
Required Knowledge, Skills, and Abilities:
Working knowledge of word processing, spreadsheet and/or data entry applications
Ability to multi-task and work cooperatively with others
Provide quality customer service to internal and external customers/clients
Preferred Special Knowledge, Skills, and Abilities:
- Excellent oral and written communication skills
Responsibilities:
Customer Service/Client and Patient Advocate Backup - Serves as information resource for clients/patients on Large Animal Hospital methods and process. Promotes communication between clients, rDVMS, clinicians, the general public and other departments. Documents client/patient information for emergency admissions, discharges and appointments. Obtains and prepare medical history documentation for emergency critical care equine admissions. Prepares electronic medical records with documented client and patient information. Coordinates appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, nuclear centigraphy, radiology and farrier. Operates multiple phone lines and directs telephone calls to the appropriate service area. Provides faculty and staff with messages as needed. Addresses client concerns and assists with developing a resolution.
Documents Admissions/Discharges - Provide backup to greet and admit clients/patients. Prepares documentation for admission of patients. Verifies client and patient information for accuracy when preparing admissions. Assists faculty, staff and students with patient discharges by auditing patient invoice and ensuring patient discharge instructions have been provided.
General Office/Clerical - Assists in maintaining a clean and tidy client lobby. Assists in filing clerical documents.
Policies and Procedures - Assemble patient records, code a diagnosis, procedure etc. using SNVDO Coding System, enter codes into computer, file records. Performs other duties as assigned.
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums
12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays
Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html) and at least eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) each month
Automatically enrollment in the Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)
Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)
Professional Development: All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/) training, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance) for completing a degree while a Texas A&M employee
Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.