Experience Inc. Jobs

Collections Specialist (Remote)

General Information

Location: Cary, NC, Remote

Organization: WCG

Job Type: Full Time - Regular

Description and Requirements

ABOUT WCG : WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG : At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts

• Employee Assistance Programs and additional work/life resources

• Referral Bonuses and Tuition Reimbursement

• Paid time off including holidays, vacation, and sick time

• Volunteer Time Off to benefit the community

• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected hourly pay range: $16.70 to $24.00. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location.

SUMMARY OF POSITION: Primary point of contact to monitor customer accounts, research and resolve any payment issues, and attempt to secure payment on delinquent accounts. Make recommendations to senior Finance leadership on how to manage delinquent accounts while ensuring a high level of customer service.

EDUCATION REQUIREMENTS: Associate's degree (A. A.) or equivalent from two-year college or technical school and two years’ prior credit/collections experience; or four years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS/EXPERIENCE:

• Minimum of two years’ prior credit/collections experience.

• Working knowledge of accounting principles and practices.

• Ability to write professional business correspondence.

• Understanding of State and Federal laws and regulations pertaining to credit collection practices and compliance requirements.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• All candidates must undergo a background and financial check, and will be required to acknowledge and comply with all policies and regulations regarding proprietary information risks.

• Knowledge of MS Word, MS Outlook, MS Excel.

• Keyboarding at 30+wpm and 10-key by touch.

• Ability to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload.

• Exercises appropriate level of discretion in decision making and applies critical thinking.

• Ability to work with close attention to detail and accuracy.

• Ability to express facts and ideas clearly and concisely, both orally and in writing.

• Excellent interpersonal skills; listens and gets clarification; responds well to questions.

• Team player; asks for and offers help when needed.

• Ability to collaborate well with management, peers, vendors and corporate partners.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Manage and monitor client accounts including research and resolving and payment issues.

• Be primary point of contact to secure payment on delinquent accounts.

• Confer with customer by telephone and/or email in an attempt to determine reasons for overdue payment, reviewing terms of sales, service, or credit contract with customer.

• Research file and work with other departments to resolve billing issues while ensuring a high level of customer service.

• Analyze and make necessary recommendations for write offs to Manager, Controller & CFO.

• Monitor and review all aging.

• Record information about financial status of customer and status of collection efforts.

• Prepare and distribute customer statements.

• Prepare month-end aged accounts receivable analysis.

• Evaluate and standardize procedures to improve efficiency and ensure consistency.

• Must maintain confidentiality in all matters and handle all matters discretely.

• Assist with related duties and special projects.

• Other duties as assigned. These may, on occasion, be unrelated to the position described here.

TRAVEL REQUIREMENTS:

☒ 0% – 5%

☐ 5% - 10%

☐ 10% - 20%

☐ 20% - 50%

☐ >50%

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.

#LI-Remote

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state, or local law. WCG is committed to fostering a diverse and inclusive workplace by welcoming different backgrounds and perspectives. We provide employees with a safe work environment free of discrimination and harassment, allowing everyone to thrive, feel a sense of belonging, and do impactful work together!