Experience Inc. Jobs

Languages: English( Speak, Read, Write ) Certifications & Licenses: Medical Terminology Clinical Telephone Interviewer (ForeCare Interview Team) JOB SUMMARY: This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing ForeCare, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a ForeCare contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required. Responsibilities: • Conduct phone interviews, provide excellent customer service by telephone • Understand annuity and insurance products, procedures and system capabilities • Verify personal information • Administer telephonic cognitive screening tests • Complete initial inquiry phone call for long-term care benefits • Respond to questions regarding long-term care claims benefits • Accurate data entry and record keeping • Question clients regarding medication usage and record responses • Determine when cases need to be referred to underwriting • Communicate underwriting decisions to the field • Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information • Other duties as assigned by management Requirements and Competencies • Associates degree or equivalent experience • 1-3 years experience within the health care industry (medical office, pharmacy or similar) • Customer service / call center experience preferred • Knowledgeable in medical terminology, especially prescription drugs • Understanding of medication usage is helpful • Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs • Ability to speak clearly, annunciate properly and accurately • Ability to type and talk simultaneously and professionally fill dead space when waiting for information • Previous experience with geriatric patients • Basic computer navigation • Excellent data entry skills with attention to detail and accuracy on a daily basis • Demonstrate strong attention to detail with excellent organizational skills • Strong interpersonal and team skills required • Participates as a fully functional team member by learning and performing all team processes • Support operational measures and assist in meeting established service standards • Strong written and oral communication skills • Ability to maintain positive attitude and composure in dealing with difficult situations • Ability to be flexible and prioritize activities • Flexibility with scheduling to cover shifts Monday – Friday 8:30am-6pm • Spanish preferred