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Gartner Client Success Partner in United States

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Client Success Partner

Tokyo, Japan

Apply (https://gartner.wd5.myworkdayjobs.com/EXT/job/Tokyo/Client-Success-Partner_52489) Save Job Job Saved Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Interested in learning more, view and register for any of our upcoming recruiting eventshere (http://gartner2.avature.net/eventlisting/) !

Who we are

Are you looking for a dynamic career with excellent advancement potential at a global market leader? If so, consider Gartner, the world's leading research and advisory company. Gartner delivers the technology-related insight necessary for our clients to make the right business decisions, every day.

What we do

Gartner partners with C-suite executives across all industries to provide market research and best practices and advisory services, enabling them to address their business-critical decisions through data-driven research. Gartner has experienced almost a decade worth of double-digit growth, which demonstrates how Gartner has succeeded in helping businesses navigate their mission-critical priorities.

What you’ll do

  • Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.)

  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract

  • Drive continuous client usage of the services purchased by ensuring connection of key IT decisions and initiatives to Gartner expertise

  • Building relationships with existing C-level clients via phone to engage with Gartner services

  • Ensuring clients getting the highest return on their investment from their Gartner service

  • Strategic partnering with clients to understand key technology related business challenges & initiatives

  • Proactively ensuring clients are using their services and aligning the relevant Gartner resources to support their key initiatives

  • Partnering with Gartner sales teams to manage and retain client relationships and build client loyalty

  • Supporting clients on how best to utilize Gartner services

What you’ll need

  • Bachelor's degree with 3+ years’ work experience in a service-oriented role; preferably one involving heavy phone interaction with clients

  • Proven ability to build strong client relationships based on value-add service

  • Evidence of over-achieving goals

  • Native level of Japanese and advanced level of English language

Who you are

  • Positive attitude towards KPIs and targets

  • Well defined time management and organizational skills

  • Demonstrated intellectual curiosity/inquisitive nature

  • Technology knowledge preferred

  • Demonstrated ability to work well under pressure and good time planning

  • Excellent verbal and written communication skills

What we offer

  • Outstanding work environment with rapid advancement potential

  • Exceptional compensation and benefits

  • Modern office environment in a central location for easy commute

Job Requisition ID:52489

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