Gartner Client Success Partner in United States
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Client Success Partner
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What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
Interested in learning more, view and register for any of our upcoming recruiting eventshere (http://gartner2.avature.net/eventlisting/) !
Who we are
Are you looking for a dynamic career with excellent advancement potential at a global market leader? If so, consider Gartner, the world's leading research and advisory company. Gartner delivers the technology-related insight necessary for our clients to make the right business decisions, every day.
What we do
Gartner partners with C-suite executives across all industries to provide market research and best practices and advisory services, enabling them to address their business-critical decisions through data-driven research. Gartner has experienced almost a decade worth of double-digit growth, which demonstrates how Gartner has succeeded in helping businesses navigate their mission-critical priorities.
What you’ll do
Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.)
Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract
Drive continuous client usage of the services purchased by ensuring connection of key IT decisions and initiatives to Gartner expertise
Building relationships with existing C-level clients via phone to engage with Gartner services
Ensuring clients getting the highest return on their investment from their Gartner service
Strategic partnering with clients to understand key technology related business challenges & initiatives
Proactively ensuring clients are using their services and aligning the relevant Gartner resources to support their key initiatives
Partnering with Gartner sales teams to manage and retain client relationships and build client loyalty
Supporting clients on how best to utilize Gartner services
What you’ll need
Bachelor's degree with 3+ years’ work experience in a service-oriented role; preferably one involving heavy phone interaction with clients
Proven ability to build strong client relationships based on value-add service
Evidence of over-achieving goals
Native level of Japanese and advanced level of English language
Who you are
Positive attitude towards KPIs and targets
Well defined time management and organizational skills
Demonstrated intellectual curiosity/inquisitive nature
Technology knowledge preferred
Demonstrated ability to work well under pressure and good time planning
Excellent verbal and written communication skills
What we offer
Outstanding work environment with rapid advancement potential
Exceptional compensation and benefits
Modern office environment in a central location for easy commute
Job Requisition ID:52489
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