Job Information
Messer North America, Inc. CES Lead Technician - PR in United States
Description
Principal Responsibilities
Regularly maintain gas delivery systems that include storage tanks, vaporizers, control panels, telemetry systems, etc. for products to include N2, O2, Ar, CO2, Hydrogen, and Helium systems in the assigned coverage area
Provides training leadership for CES Region, including recertification of Technicians on particular equipment types
Teaches classroom training for CES activities to both CES personnel and other interested members of the Messer community
May lead the occasional install or removal as required by the region for peak shaving
Assist as required on Bulk tank installations and removals
Maintain mobile inventories and equipment
Perform Corrective Maintenance service calls as needed to ensure customer installations are kept running effectively
Provide key customer contact throughout the life of a Bulk installation contract, including discussing with the customer areas where Messer can help them increase the efficiency of their processes
Act as a technical resource accompanying the sales organization on customer calls
Manage subcontractors who provide additional services on site, such as pump repair, tank painting, and snow removal
Provide revenue generating services on site as needed and directed by Sales, through CES Central Support
Assist Lead Technician in technician training and qualification, Messer standards implementation, and area support of sales, customer, CES, distribution, and production activities
Works with inside sales to provide site integration quotes for customers
Provides project management and coordination for customers as needed
Follow Messer safety policies, procedures, and goals
Must be self-motivated and self-sufficient in the customer service environment
Complete IMSS Chapters as assigned
Continuous demonstration of superior achievement through PMP performance rating
Documented competency on current training profile content
Tracks time and materials on work orders via Prometheus
Adheres to Drivecam/Smith System driving requirements
May be asked to support occasional customer call outs on nights and weekends for emergencies or other items needing immediate response year technology degree preferred
4 year technical degree preferred in the area of electrical, mechanical, refrigeration or related
Strong electrical and mechanical skills: soldering (silver and soft), refrigeration, pipe fitting, basic computer-using skills
CO2 and/or cryogenic experience helpful
Demonstrated competency in specialized area such as orbital welding, purifiers, high pressure pumps, etc.
Technical capabilities across all sectors of the CES business
Strong practical or classroom training presence
Safety and Detail Oriented
Bilingual (Spanish / English) preferred