Job Information
Live Nation Broker Operations Support Representative in United States
Job Summary:
THE JOB
As a Broker Operations Support Representative, you will be responsible for providing excellent service to our Professional Reseller partners, aiding with any fulfillment/delivery issues, and working cross-functionally with our internal support teams to resolve transactional-level errors that may arise.
You will be tasked with ensuring that seller performance metrics are met and that sellers abide by the terms and conditions we have outlined within our Seller Handbook and Seller Agreement.
Performance will be measured by, but not limited to: the ability to resolve issues in a timely and efficient manner; an ability to multitask, work collaboratively with our sellers and cross-functionally between departments; as well as maintain a positive attitude in what can often be a fast-paced environment. If you thrive in this environment, we may be a good fit.
WHAT YOU WILL BE DOING
Resolve transactional-level issues for our Professional Resellers and fans. These include fulfillment issues, re-transferring of tickets, changes in delivery method, barcode unlocks/errors, manual order completion, and more
Answer all seller inquiries via our Seller Support Portal regarding ticket delivery/tracking and order status
Responsible for thorough and accurate documentation of all seller/internal interactions
Working cross-functionally with our Contact Center, Broker Product Support, and Partner Services teams to identify escalated issues and keep the seller informed throughout the process
Monitor seller performance metrics to ensure that broken and rejected orders are minimal and to ensure that tickets are delivered accurately and on time
Capture seller feedback on products and services and communicate the needs of the sellers to internal constitutes. You are the voice of the seller!
Demonstrate appropriate level of understanding of industry dynamics and take action to drive positive results
Possible opportunities to provide onsite support for events like the Super Bowl, US Open, Masters, and summer music festivals
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.