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A.T. Still University ATSU - ITS Communications Manager (Remote) in United States


A.T. Still University (ATSU) is seeking a non-exempt ITS Communications Manager. The position reports to the Vice President of Information Technology. The purpose of this position is to develop, produce, publish, and distribute all ITS services documentation, end user communications, and online training/communications information. This position will utilize a wide variety of communications methods including but not limited to ITS Lunch & Learn webinars, graphical service overviews, written user guides, video installation instructions, online self-service help, and technical reference information. The position will

also design and facilitate IT related outreach events to build and maintain rapport with the ATSU community.

This is a remote position.

Major Job Duties

  • Writes, produces and edits user-facing technical documentation.

  • Communicates vital ITS information to University faculty, staff, and students.

  • Develops and coordinates technical training programs for University faculty and staff.

  • Produces online events to help distribute and communicate information related to ATSU systems and services.

  • Develop and maintain strong ties between ITS and the rest of the ITS community.

  • Other duties as assigned.

Job Responsibilities

  • ITS Lunch and Learn Series

  • ITS Website Self-Help Materials

  • ITS Operations Manual Website Materials

  • Technical Training and Awareness Programs

  • System Maintenance and Service Notifications

  • Helping the University to better understand IT


  • Four-year college degree

  • Knowledge of and solid computer skills in the following areas:

  • Formatting technical information

  • Use of Graphics and multi-media to communicate concepts and important information

  • People skills

  • Must be a logical thinker with an interest in using technology for the continuous improvement of business processes

  • Ability to work calmly with all positions and personalities

ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits .




  • Logical Thinking: Intermediate

  • Relationship Management: Intermediate

  • Verbal Communication: Intermediate

  • Written Communication: Intermediate



  • Bachelors or better



  • 5-10 years: Experience in working collaboratively with end users to create useful documentation

In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another’s functions and each person’s importance as an individual.