Job Information
IT Concepts Asset Management and Logistics Lead (VA ESOM) in United States
Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
IT Concepts, Inc. (ITC) is seeking an experienced Asset Management and Logistics Lead to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services.
Responsibilities:
Lead IT hardware (HW) asset lifecycle, IT Software (SW) asset lifecycle and logistics lifecycle for Mac and Windows ensuring optimal and secure operations.
Collaborate with the agency to define clear objectives, goals and SLA for IT HW assets, IT SW assets, Logistics, ServiceNow and Asset data management.
Lead a consolidated view of Assets across Logistics, Maintenance and Management including remediation efforts and periodic audits.
Accountable for inventory management, asset management, Monthly Critical Priority Incidents and High Priority Incidents, update ITIL Framework, AES Scores, VA Monitoring Framework, auto alerts to VA OIT, % at or exceeding threshold (CPU, Memory, Network latency, Disk space), performance metric, utilization, discrepancy & corrective action.
Collaborate with the peers on Asset and Account control Center Dashboard (Power BI) including HW / SW Asset Management, Logistics, ITSM and Quarterly KPI Report.
Collaborate with vendors, to obtain specifications and costs (quote) information for HW / SW assets
Communicate escalation paths for specifications and dependencies to maintain baseline
Lead the team through asset management information for compliance and data calls
Collaborate with ESOM Contract Business Operations team members for effective IT HW asset management and forecast HW / SW asset equipment demand
Single point of contact for IT HW / SW roadmap recommendations to the decision authorities within the agency; aligning those upstream to the portfolio and budget; and downstream with Team members
Demonstrating a commitment to quality and customer support through regular review of Incidents, Service Tickets, Problem Management, etc.
Location: This is a remote position based in the United States that will support EST working hours
Requirements
Bachelor’s degree in engineering, computer science, systems, business or related scientific / technical discipline (8 years of additional relevant experience may be substituted for education)
10 years of experience with IT asset management life cycle, IT project management methodologies and stakeholder management (e.g. Weekly Progress reports, Workplan, leadership).
Must have experience in tracking costs, schedule and performance progress. Must be able to identify and mitigate risks.
Effective communication, coordination and attention to detail across multiple levels to ensure consistent and unified messaging in large organizations.
Expertise in managing high-pressure situations, crafting messaging during crises, and mitigating communication risks.
Policy updates recommendation and clearly communicate with stakeholders and decision authority within the agency.
Excellent writing and editing skills are a must, with the ability to craft clear, persuasive, and mission-aligned communication materials.
Excellent communication and collaboration abilities to work with Teams, but self-motivated to complete projects on your own.
Preferred Skills:
Experience supporting a federal client.
Section 508 conformance experience.
Experience with developing long-term asset management strategies and roadmaps that align with agency objectives, anticipate challenges, adapt to changing conditions, and congressional communication requests.
Project Management Professional (PMI-PMP), ITIL certification or equivalent.
Clearance requirements:
Must be able to obtain and maintain Public Trust Clearance.
Must be US Citizen or Green Card holder.
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).
Industry Recognition
Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development.
We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.
AAEO & VEVRAA
ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position. If you need alternative application methods, please email careers@useitc.com and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.