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Children's Healthcare of Atlanta 5130 LAB SUPPORT SVCS SUPERVISOR in United States


Work Schedule/Days: Day / Monday - Friday

Employment Type: Full-Time

Location: Scottish Rite

Requisition #: 71286


Supervises departmental activities to achieve quality service and outcomes. Accounts for day-to-day client services activities within the laboratory, defined by a single cost center. Actively promotes a lean work culture by performing group leader duties to encourage consistent use of lean principles and processes, including continually seeking work process improvements. Assists leadership team with administrative and technical support as required. Recognizes necessity of taking ownership of own motivation, morale, performance, and professional development. Strives for behavior consistent with being committed to the lab’s and Children's Healthcare of Atlanta's mission, goals, and values.


  • High school diploma or equivalent


  • No certifications required


  • Four years' experience in a clinical laboratory setting


  • Bachelor of Science degree in medical technology, chemical, biological, or clinical laboratory science from an accredited institution


  • Strong organizational capabilities, good communication skills, and exhibits enthusiasm and willingness to work with others

  • Strives for adult-adult relationships with staff and provides support that promotes staff engagement, success, and ownership of morale and interactions with other staff

  • Invites staff to hold themselves accountable

  • Excellent critical thinking and root-cause-analysis skills

  • Strong customer service skills


  • Actively promotes a lean culture by performing duties to promote an understanding and consistent use of lean principals and processes to achieve quality and cost objectives.

  • Facilitates the implementation of lean process improvement ideas.

  • Performs standard work, metric reviews, audits, and gemba walks.

  • Performs duties, makes decisions, takes actions, and continually strives to improve work processes using an awareness of how work performed is valued by the customer.

  • Demonstrates expert technical and clinical knowledge and functions as a resource for staff and customers.

  • Supervises day-to-day departmental activities to achieve quality service and outcomes.

  • Performs administrative tasks and ensures services are delivered in a fiscally responsible manner through management of staff workflow, staffing, supply, and inventory.

  • Follows departmental and system policies/procedures, including those pertaining to safety and compliance.

  • Provides job breakdown sheets and encourages adherence to standard work and continual process improvement.

  • Coaches all team members and clarifies performance expectations for each member.

  • Provides timely feedback in a positive manner that supports staff success and promotes ownership and commitment.

  • Completes annual performance evaluations.

  • Interacts with other healthcare workers to provide information and identify, develop, and implement strategies that result in improvement of best lab utilization practice.

  • Ensures high level of customer (e.g., patients, families, physicians, employees, and vendors) satisfaction.

  • Performs other duties as needed.

  • Manages the day to day operations of the staff, including but not limited to: work assignments, task management, time tracking/management, and on-the-job training.

  • Takes an active role in coaching and mentoring the team to ensure continued employee growth and success both on the team and at the broader CHOA organization.

  • Assists manager with employee performance evaluations and hiring decisions.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Occasionally (activity or condition exists up to 1/3 of time)

Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Definite potential for exposure to blood and body fluids

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect (https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US) .

Address: 1001 Johnson Ferry Road NE, Atlanta, GA 30342

Function: Allied Health - Laboratory Services