Experience Inc. Jobs

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

At Airtron, an NRG owned company, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.

Job Summary:

The Benefits Manager manages the daily administration of the organization’s health and welfare and retirement programs including but not limited to medical, dental, vision, life insurance, short and long term disability, wellness, leave management and retirement. The Benefits Manager also has a heavy emphasis on customer experience, data integrity, metrics and analytics.

Essential Duties/Responsibilities:

• Daily administration of the organization’s benefit program.

• Assisting in developing and improving benefits processes and policies.

• Manages escalated benefit inquiries and complaints to ensure quick, equitable, courteous resolution.

• Oversees leave and absence management

• Supporting annual enrollment including user acceptance testing, reviewing written communications, answering questions from HR business partners and facilitating employee benefits meetings.

• Assists with implementing approved changes to plans with vendors/carriers.

• Maintains benefit related employee data in HRMS system

• Working with internal and external stakeholders to ensure optimal performance and continual process improvement.

• Assists with external vendor/carrier management.

• Supporting special projects and business analysis as required.

• Other duties as assigned.

Working Conditions:

• Hybrid position

• Occasional work outside normal business hours as needed

• Occasional travel as needed

Minimum Requirements:

• High school diploma or GED equivalent

• 5+ years benefits administration management or related experience

• Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)

• Must be able to communicate in English effectively, both verbally and in writing

• Valid driver's license required

Preferred Qualifications:

• Bachelor’s degree in Human Resources or related field

• CBP or other benefits certification

• Advanced skills in Microsoft Excel and PowerPoint

Additional Knowledge, Skills and Abilities:

• Strong work ethic

• Highly proactive mindset

• Ability to work in a fast-paced environment

• Strong attention to detail

• Customer centric focus

• Positive attitude and desire to be a team player

• Flexibility to work outside of normal business hours as needed

• Ability to manage multiple concurrent projects and associated resources

• Collaboration with teams across the business

• Demonstrated ability to create leadership level output

• Organized and able to coordinate a large volume of requests

• Demonstrated ability to multitask in a dynamic environment

• Ability to work independently and collaborate as key team contributor

• Ability to build positive relationships with customers, both internal and external

• Excellent verbal and written communication skills

• Safety mindset and acceptance of a safety culture

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently

• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots

• Must be able to adhere to long periods of standing, walking or sitting

• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.

• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception

• Ability to express or exchange ideas by means of the spoken word to impart oral information to others

• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.