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Marriott Loss Prevention Supervisor in Thailand

Job Number 21007442

Job Category Loss Prevention & Security

Location Courtyard Phuket Town, 1 Soi Surin, Talat Yai, Muang Phuket, Phuket, Thailand VIEW ON MAP (https://www.google.com/maps?q=Courtyard+Phuket+Town%2C1+Soi+Surin%2C+Talat+Yai%2CMuang+Phuket%2CPhuket%2CTH)

Brand Courtyard by Marriott

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

The Courtyard by Marriott Phuket Town will be a conversion of the existing 248-key hotel, the Metropole Hotel Phuket. Food & Beverage options include an All-Day Dining, Lobby Lounge and Grab & Go. There will be 5 event spaces available with a total event space of 992 sm. The hotel also comes with a Kids’ Club, outdoor pool and fitness center.

Courtyard by Marriott Phuket Town is located in the center of Phuket City which is within a 60-minute drive or 33 KM from Phuket International Airport on the southeastern side of Phuket. Situated within a 3-minute walk from the Surin Circle Clock Tower – a major city landmark and right in the heart of Phuket Old Town, the Hotel is surrounded by restaurants, bars and highlights the Sino-Portuguese culture heritage popular amongst both leisure and business travelers.

The Hotel is slated to be opened in June, 2021.


Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.

Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.