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L2.5 Technical Support Engineer (HW/SW PC diagnostics) General Information Req # WD00070196 Career area: Quality/Process Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, September 11, 2024 Working time: Full-time Additional Locations :  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit  www.lenovo.com , and read about the latest news via our  StoryHub . Description and Requirements As a Level 2.5 Technical Support Engineer within our EMEA Technical Services team, you'll play a crucial role in providing post-sales support to Lenovo customers. This includes managing customer complaints, technical escalations, and critical situations. You’ll work closely with both our Product Engineering team and our global network to address complex software and hardware issues ensuring customer satisfaction and loyalty. What You'll Do: Provide advanced technical support directly to our customers and collaborate with account teams to troubleshoot issues. Serve as a Subject Matter Expert, offering consultations within the Lenovo Services community. Maintain high standards of communication, ensuring customers' issues are resolved in a timely and effective manner. Contribute to customer satisfaction by maintaining Lenovo’s reputation as a top supplier of technical solutions. Utilize the broader Lenovo technical community to develop sustainable solutions to technical problems. Who We’re Looking For: Recent graduates with a degree in Computing or Electronic Engineering Individuals with a foundational knowledge of networking (both wired and wireless); certifications are a plus. Analytical thinkers with a systematic approach to problem-solving. Strong interpersonal skills, capable of effective communication both on the phone and in person. Highly motivated, self-sufficient individuals who are passionate about technology and driven to learn. Multilingual capabilities are advantageous but not required. Why Lenovo? At Lenovo, we believe in nurturing talent and providing our team members with the opportunities to grow and succeed. We value hard work, creativity, and the kind of spirit that drives one to learn and innovate. Join us to start your journey in a fulfilling career, supporting cutting-edge technology and services. What Lenovo can offer you: 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft and hard skills trainings and individual mentoring 1:1 contribution to the Third Pillar Pension System Home office flexibility upon team agreement Base gross monthly salary starts from 1.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings. You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City.  We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Slovakia * Slovakia