Job Information
IHG Operations Admin - Holiday Inn Express Singapore Clarke Quay in Singapore
Job Overview
To support and coordinate among Rooms Division – Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel.
Your duties and responsibilities include but not limited to the following:
FINANCIAL RETURNS
To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report
Prepares daily room assignments (maid’s report) for morning shift room attendant
Reviews message books for special requests or instructions
GUEST EXPERIENCE
Key work order for Engineering to follow up with the maintenance job
Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
Manages the room attendant audit portal
Update registration cards in Front Office
Update meal list in Front Office
Coordinate with Kitchen to prepare meal for PSHN
Assist Duty Managers to prepare key for guest arrival
Following up with Guest request by coordinating with both Engineering and Housekeeping departments
PEOPLE
Issues keys according to floor assignments
Answers phone and logs all messages
Responds to any requests from guests
Informs supervisors of any special guest needs
Coordinates the make-up or rush rooms with Front Desk
Prepares and monitors room status reports for possible discrepancies
Transmits messages from guests to Housekeeping personnel, laundry department, F& B-room service, front office and engineering
Ensures all calls pertaining to the next day’s operation, such as personnel calling in sick, are logged in message book and keep Assistant Housekeeper and Executive Housekeeper informed
RESPONSIBLE BUSINESS
Record and manage all Lost and Found items
Coordinates the return of all lost and found items
Be responsible in ensuring lost and found items are tagged and stored systematically
Prepares the next day’s schedule based on the house count
Calls in extra personnel when necessary
Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
Checks whether all keys are in respective place
Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
Prepare vendors’ invoices to submit to Finance Department
Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
Assist in documenting audit files
Raise purchase orders
Handle IHG Green Engage data entry
Assist on report making and monthly submissions
To ensure all Housekeeping & Engineering supplies at the desired par
Ensures accurate update of room status in the System and investigate discrepancy (if any)
Maintains key control and follows established key control procedure
Monitors linen runner activities and productivity
What we need from You
This role has the key responsibility for the Rooms Division. Reporting to the Executive Housekeeper in supporting the Housekeeping, Front Office and Engineering team respectively in Singapore’s leading select service hotel.
Minimum Diploma Business or Secretarial study
1 years’ related experience of secretarial experience, or an equivalent combination of education and experience
Great communication skills
A positive and keen to learn attitude
Must be proficient in written and spoken English and with good communication skills
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG
- IHG Jobs