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Snap Inc. Manager, SMC Sales, APAC in Singapore

Snap Inc (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat (https://www.snapchat.com/) , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio (https://ar.snap.com/lens-studio) , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles (https://www.spectacles.com/) .

We’re looking for a data-driven Manager of Small and Medium Customer Sales in APAC. This role will take on the responsibility of launching our APAC outsourced sales team from the ground up and will simultaneously manage a team of Account Executives that service customers based in India and Australia. This role will be responsible for the delivery of operational goals such as productivity metrics and revenue targets. The Snap sales team is focused on helping advertisers to scale using our advertising solutions to grow their own business.

What you’ll do:

  • Launch APAC Sales team, ensuring all AMs are onboarded, trained, and meeting operational metrics within 60 days via our vendor partner.

  • Evaluate and analyze vendor team performance on metrics that matter and work closely with the vendor management team to drive process improvements and enhance operational efficiencies.

  • Understand APAC market nuances and adapt our sales strategies to best fit the needs of our customers.

  • Manage a team of Snap Account Executives that are based in region and service clients in our Medium Customer segment. Ensure that the team is hitting sales targets, following processes, and leveraging sales best practices.

  • Troubleshoot issues across the sales team by leveraging cross functional relationships.

  • Contribute to vendor location strategy and capacity planning.

  • Up to 30% travel.

  • Act as an advocate for your vendor(s) and market (APAC) internally, highlighting the key needs and driving strategic initiatives across functions (product, platform, narrative, etc.).

  • Act as a liaison between the vendor team and relevant internal teams to bring in the vendor team’s inputs for a feedback loop with product, marketing, operations and overall global business management. Give voice to user/advertiser impacting issues.

  • Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.

  • Work closely with the Vendor management team to drive process improvements and enhance operational efficiencies.

  • Work closely with a data science team to understand performance and test new hypotheses.

Knowledge, Skills & Abilities

  • Experience running a sales or service operation through a vendor partner, communicating across multiple teams and levels.

  • Experience managing an internal team, coaching for high performance, and delivering actionable feedback.

  • Detail oriented, rigorous task management across multiple time zones and levels of support.

  • Experience working in the tech, media or digital advertising industry as an operations professional with a background in SMB sales and/or high-volume sales.

  • Knowledge of Salesforce CRM and customization, reporting and account management

  • Experience partnering and delivering on projects working with a diverse set of contributors and stakeholders.

  • Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.

  • Comfort with making decisions based on data.

Minimum qualifications:

  • 8+ years of work experience including in technology sales and/or vendor management.

  • Experience managing a vendor relationship and sales operations through a vendor partner.

  • SAAS or Digital Marketing product knowledge. Competency with self-serve platforms is a plus.

Preferred qualifications:

  • Bachelor’s degree in a business or related field with an understanding of digital marketing and an emphasis on mobile or equivalent experience in a given field.

  • Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)

  • Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.

  • Track record of success when educating large sales teams on operational processes.

  • Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com .

Our Benefits (https://careers.snap.com/benefits) : Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

A Decade of Snap (https://www.youtube.com/playlist?list=PLdfCGl7CQeT_N_Gmli1oV1X6c9Ubzoozp) : Learn about our origin story, values, mission, culture of innovation, and more.

CitizenSnap (https://citizen.snap.com/) : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.

The DEI Innovation Summit (https://actreport.com/dei-innovation-summit-2022/) : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.

Snap News (https://newsroom.snap.com/) : Stay up to date on the latest and greatest product and innovation news at Snap

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