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Job Description

Cloud Customer Success Manager within Oracle Retail Solutions

The Customer Success Manager (CSM) position focuses on proactive SaaS engagements for Oracle Retail. The responsibilities require the candidate to work directly with customers and have a solid understanding of the Oracle Retail solutions to ensure a customer's success on various service and product-related offerings. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity.

In this role, you will be responsible for developing and managing the Oracle relationship with a set of designated customers throughout their engagement. You will be responsible for maximizing the customers’ use of Services by driving a high degree of satisfaction.

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Responsibilities

Responsibilities:

• Serve as the primary contact for Oracle customers.

• Manage accountability for Oracle Retail cloud services and customer satisfaction.

• Develop and maintain relationships with senior management across various business lines and third parties.

• Plan and execute support activities to ensure effective service delivery within budgetary constraints.

• Advise accounts on the effective and efficient use of Oracle support services, products, tools, systems, interfaces, and procedures.

• Ensure and enhance service quality while maintaining accurate account information.

• Communicate opportunities for customer engagement with Oracle, including technical events and business seminars.

Desirable Qualifications, Experience, and Knowledge:

• 5+ years of Customer Success Management experience in Enterprise Software.

• Retail experience with an understanding of business operations is a plus; prior experience with Oracle solutions is preferred.

• Proven customer focus and the ability to cultivate lasting relationships.

• Experience in executive sponsorship and collaboration.

• Cloud technical knowledge and experience in a service delivery environment.

• Self-starter with the ability to work autonomously and independently.

• Proficient communicator, able to engage effectively at all levels within the account and create opportunities for clients to enhance their Oracle products and services.

• Excellent verbal and written communication skills.

• Strong presentation skills.

• Exceptional interpersonal relationship-building abilities.

• Strong analytical skills.

• Profiency in additional languages besides English i.e. Mandarin or Thai would be highly advantageous

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About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer