Experience Inc. Jobs

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Manage Human Resources programs for hotel team members, promoting a positive team culture while ensuring a unique guest experience that brings the brand to life. Play a key role in driving financial performance by optimizing people management and fostering a positive work environment. You will support the Director of Human Resources in implementing strategic HR initiatives, serve as a business partner to department heads, and ensure alignment between HR practices and business objectives. Additionally, you will ensure exceptional guest experiences, responsible business practices, and a motivated, high-performing workforce.

Financial Returns

• Collaborate with leadership and department heads to align HR strategies with business goals and operational needs, driving improved financial performance.

• Support workforce planning and forecasting to ensure optimal staffing levels that control labour costs and enhance productivity.

• Monitor and manage HR budgets, ensuring effective cost control while supporting the hotel’s financial targets.

• Implement compensation and benefits strategies that are competitive and financially sustainable to attract and retain top talent.

Guest Experience

• Ensure that employees are trained and motivated to deliver exceptional service that meets or exceeds guest expectations.

• Partner with department leaders to design and implement programs that link employee performance to guest satisfaction.

• Foster a service-driven culture where employees are empowered to innovate and enhance the guest experience.

• Implement recognition programs that reward employees for outstanding service and contributions to memorable guest interactions.

People

• Assist in managing recruitment, onboarding, and talent development to ensure the attraction, retention, and growth of employees.

• Partner with department managers to develop succession planning and performance management frameworks, ensuring continuous growth and capability building.

• Promote a positive work environment by resolving employee relations issues, fostering open communication, and maintaining high morale.

• Ensure compliance with local labour laws, HR policies, and promote fair and inclusive practices that align with the company’s values.

• Lead diversity, equity, and inclusion initiatives to enhance the workplace culture and employee engagement.

• Act as a trusted advisor and business partner to department heads, providing HR expertise to help solve business challenges and drive operational performance.

• Collaborate with leadership teams to understand their goals and provide guidance on HR solutions, talent management, and organizational development.

• Facilitate change management initiatives by supporting departments during transitions, ensuring alignment with business needs.

• Offer data-driven insights and recommendations to improve organizational efficiency, employee engagement, and overall business outcomes.

Responsible Business

• Champion responsible business initiatives, including sustainability efforts and corporate social responsibility (CSR) programs.

• Lead employee engagement and community involvement programs that align with the hotel’s social and environmental commitments.

• Ensure ethical business practices are upheld, in line with IHG’s governance and corporate responsibility standards.

• Drive initiatives that reduce the hotel’s environmental impact and promote employee well-being.

What we need from you

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 3-5 years of experience in HR, with a strong preference for hospitality industry experience.

• Proven track record in business partnering, performance management, and employee relations.

• Strong knowledge of local labour laws, HR best practices, and compliance.

• Excellent communication, leadership, and interpersonal skills.

• Ability to align HR initiatives with business goals and provide data-driven insights to improve outcomes.

• Passion for people development, guest service excellence, and responsible business practices.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week

• Duty Meal

• Uniforms/ Laundry Services

• Midnight Transportation

• Birthday Off

• Learning and Development Opportunities

• Flexi Benefit

• Insurance Coverage

• 50% F&B discount at Hotel’s selected Restaurant

• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.