Experience Inc. Jobs

YOUR DAY TO DAY

• Participate in the preparation of the annual departmental operating budget and financial plans.

• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget, managing the department expenses.

• Oversee night audit function and preparation of daily financial reports.

• Participate in the planning and execution to increase occupancy and ADR through walk-ins and up-selling at the front desk.

• Assists in planning for future staffing needs and recruiting in line with company guidelines.  

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.

• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 

• Create a positive hotel image in every interaction with internal and external customers. 

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 

• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs. 

• Maintain current Hotel information to be able to provide information to guests. 

• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.

• Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems 

• Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds.

• Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.