Job Information
VALD Client Success Manager - Romania in Romania
Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?
If you have experience working in a clinical or high-performance setting and are a physiotherapist, athletic trainer, or strength and conditioning coach, a role as a Client Success Manager at VALD could be the change you need!
About the VALD Client Success Team
Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD.
We are looking for someone to join our team in Romania.
What you will do
As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to-day basis, you will:
Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
Build strong relationships, managing end to end client communication and engagement.
Identify client support needs as well as growth, upsell and cross-sell opportunities.
Online client presentations using Microsoft Teams.
Report and track activity, using Saas applications - HubSpot, Microsoft Suite, Email to ensure good communication and client outcomes.
Manage multiple assignments and support requests simultaneously while working independently or with other team members.
Travel to visit clients and support them through implementation and support needs.
Provide clients with bespoke opportunities for learning - e.g. presentations, professional development sessions, and other L&D opportunities.
Critical requirements for this role:
You must be a Healthcare Professional or certified High-Performance Professional.
You must be proficient in speaking, writing, and reading English. Having additional skills in Arabic or other European languages will be highly regarded.
You ideally will have used VALD Technology in your current or previous role.
You must have the ability to build positive relationships quickly.
Is this you?
You will be a self-starter who is comfortable supporting and educating our amazing clients. You'll need great organizational and communication skills, as you'll work with many internal and external stakeholders. Ideally, you have:
Excellent communication skills – both verbal and written.
Attention to detail and a commitment to quality control.
Strong critical thinking, analytical, and strategic problem-solving skills.
Adaptable and willing to learn new skills and processes.
Highly organized with practical time management skills.
Empathy for clients and a desire to support them to find solutions for their unique challenges.
It's not expected that any single candidate would check every box here. Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don't meet 100% of the criteria, while men usually apply after completing about 60%.
If you meet just some of the requirements but not all, we encourage you to submit your application!
We strongly encourage you to apply if you're at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual and how well we think they will work in the VALD team.
Why VALD?
VALD is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 6,000 clients in over 100 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD products.
Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 200 team members in over 30 countries, with 5 offices across four continents.
Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.
An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD. Recently named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture.
We have a range of benefits we offer to our team, such as:
Industry-leading compensation
The opportunity to work in a company that is redefining allied healthcare.
Learn from a range of high-performing individuals and teams across various disciplines.
Be part of a down-to-earth, inclusive and vibrant team.
Regular travel opportunities to get the entire VALD team together for your ongoing development.
The latest equipment and remote setup to perform at your best.
Monthly fitness and wellness allowance.
Monthly co-working space allowance.
Diversity & Inclusion Commitment
VALD's best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds.
Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.