Experience Inc. Jobs

Overview

BroadPath is hiring a Seasonal IT Specialist to work onsite at our BGC, Taguig office. As an IT Specialist Associate at BroadPath, you'll be the face of our IT department and a crucial representative of our company. In this role, you'll provide expert remote IT support to our distributed workforce, helping colleagues and customers resolve issues, fulfill requests, and connect with the right resources within our organization.

Responsibilities

• Deliver exceptional first-level IT support via phone, email, chat, and ticketing portal

• Create and manage IT support tickets following established guidelines and documentation standards

• Triage support tickets, categorizing and prioritizing based on urgency and impact

• Assign tickets to appropriate IT groups based on issue category

• Conduct remote troubleshooting using advanced diagnostic techniques and targeted questioning

• Develop and implement effective solutions based on thorough analysis of issues and provided details

• Escalate complex issues to higher-level support personnel when necessary

• Provide accurate and up-to-date information on IT products and services

• Maintain detailed and precise ticket documentation adhering to defined protocols

• Perform follow-up tasks and keep customers informed of ticket status

• Handle all support interactions with professionalism, empathy, and efficiency

• Meet or exceed ticket resolution SLAs consistently

• Assist with BroadPath onboarding processes

• Adapt to a flexible schedule, including potential day, night, weekend, and holiday shifts

Qualifications

• 1-2 years of IT Support experience

Preferred Qualification:

• Customer service skills

• English communication skills both in writing and voice support

• Problem Solving

• Willingness to Learn

• Time Management

• Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory

• ITSM, SysAid

• TeamViewer

• Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact

• Basic laptop/desktop diagnostics

• Basic network and connectivity

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.