Experience Inc. Jobs

Casino Operations Analyst - Helpdesk Analyst

Req number:

R2883

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Casino Operations Analyst ready to take us to the next level! If you have strong application support, creating documentation, providing customer service for incidents reported, executing database updates, and are looking for your next career move, apply now.

Job Description

We are looking for a Casino Operations Analyst to perform application support functions related to the ship's Guest Experience Systems. This position will be full-time and remote work set-up.

What You’ll Do

• Manage and resolve Help Desk incidents

• Respond to customer issues via phone, email, and computer chat

• Document customer interactions and resolutions

• Write, test, and deploy scripts/SQL updates as needed

• Proactively monitor and resolve issues

• Understand the product's technology stack

• Understand the interdependencies between the product and other products within the enterprise

• Create and maintain relevant product documentation

• Experience in using computer hardware, peripherals, and standard computer software programs

• Possess exemplary problem-solving and organizational skills

• Ability to organize and prioritize multiple tasks, maintain documentation, and to work with interruptions

• Be able to read complex triggers and understand the usage

• Ensuring continued functionality of a program during maintenance and testing of software

• Documenting each aspect of a system or application as a reference for future upgrades and maintenance

What You'll Need

Required:

• Bachelor’s Degree in IT field preferred, or equivalent combination of education, training, and experience

• Entry-level (no prior experience necessary)

• Experience with Remedy, Service Now, or similar issue tracking system

• Experience with Jira and Confluence

• Technology certification in HW, Networking, or Security Basic statistical analysis skills

Preferred:

• Preferred Cruise & Hospitality Relevant Experience:Understanding of relational database fundamentals and basic working knowledge of the product data model

• Ability to effectively adapt to shifting priorities, demands, and timelinesStrong problem-solving and analytical skills

• Effectively drives results independently and in a cross-functional team environment

• Ability to think big picture and step back to understand the context of problems before applying analytical skills to address the issues at a more detailed level

• Highly motivated self-starter with excellent organizational and time management skills; ability to work with minimal direct supervision once adequately trained.

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.