Job Information
Hyatt Leisure Concierge Agent (Specializing in Astronomy, Mountain Hiking, and Adventure Activities) in Oman
Description:
Job Summary :
The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
Key Responsibilities :
Guest Interaction and Personalized Service :
Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.
Tour and Activity Coordination :
Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.
Astronomy and Outdoor Expertise :
Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
Provide educational insights into local geography, and ecosystems during guided tours.
Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.
Guest Safety and Risk Management :
Conduct risk assessments for all activities, ensuring adherence to safety standards.
Ensure guests are equipped with proper attire and gear for outdoor activities.
Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.
Administrative Tasks :
Maintain accurate records of guest bookings, activity schedules, and feedback.
Handle any special requests, bookings, and follow-up on guest inquiries.
Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.
Qualifications :
Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.
Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.
Excellent communication and interpersonal skills.
Ability to manage time and coordinate multiple activities effectively.
Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.
Physical fitness and ability to guide strenuous activities such as hiking and climbing.
This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.
Primary Location: Oman
Organization: Alila Jabal Akhdar
Job Level: Full-time
Job: Front Office
Req ID: OMA001322
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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