Experience Inc. Jobs

As Spa Manager, your core responsibility is to manage the spa as a profit center. To establish, co-ordinate and administer financial planning for the control and success of ongoing operations. Also responsible for overall operation of policies, procedures, plans, and programs governing all operational and financial matters of the facility.

A little taste of your day-to-day.

• Ensure that the business achieves projected revenue and profits.

• Ensure optimum staff scheduling to achieve maximum revenue.

• Ensure that guests enjoy an excellent quality service at every stage of their spa experience.

• Ensure that staff provides an excellent standard of guest care according to standards and procedures.

• Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests.

• Record, resolve and report guest complaints and inform Hotel Management.

• Ensure that receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.

• Ensure that sufficient staffs are scheduled to ensure guests receive an excellent level of guest care.

• Make recommendations on how guest care may be improved.

• Ensure therapy staff are fully trained in each treatment listed on the spa menu.

• Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment up selling techniques and retail sales techniques.

• Ensure staffs carry out their tasks safely and in accordance with procedures and standards.

• Advise staff on how they may improve and develop their treatment, communications and guest care skills.

• Assess and appraise staff performance on a regular basis in accordance with company policy.

• Agree achievable goals with staff and create an environment that supports achievement of goals.

• Wears uniform with pride and honor

• Any other duties as assigned by the management.

What We need from you:

• Minimum education of Diploma in Hotel Management or relevant discipline.

• Minimum of 5 years experienced in Spa Management and at least 2 years in a supervisory level.

• Knowledgeable in Sales, treatment and the spa product.

• Have good English communication skills both in written and spoken.

• Possess professional disposition with excellent interpersonal skills.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.