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Marriott Sales Manager - Europe in Maldives

Job Number 21045907

Job Category Sales & Marketing

Location Le Méridien Maldives Resort & Spa, Lhaviyani Atoll, Thilamaafushi Island, Maldives, Maldives VIEW ON MAP (https://www.google.com/maps?q=Le+M%C3%A9ridien+Maldives+Resort+%26+Spa%2CLhaviyani+Atoll%2CThilamaafushi+Island%2CMaldives%2CMV)

Brand Le Méridien

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities with a particular focus on driving key European markets (including but not limited to, U.K., German-speaking, Southern Europe and Scandinavia) as directed by the Director of Sales and Marketing (DOSM). Additionally, the position will drive forward the implementation of the resort sales strategy with the outcome of achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Supports in driving forward day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of property and personal objectives and goals. Moreover, the position will be required to stay abreast of source market and destination trends, and put forward ideas to drive and optimize strategy for maximum market share, room night and revenue growth. Moreover, the position will be required to host regular appointments and site inspections with key partners on and off-property, ensuring Le Méridien Maldives Resort & Spa stays top of mind with key partners and consumers.

CANDIDATE PROFILE

Education and Experience

  • Current Maldives experience is essential.

  • Demonstrated experience selling the Maldives to European markets including but not limited UK, German-speaking, Southern Europe (France, Spain, Portugal and Italy) and Scandinavia markets is essential.

  • Bachelor's degree in Business Administration, Marketing, International business or Hotel Management.

  • At least three years in hospitality, with two years experience in resort sales.

  • Clear understanding of the travel industry, distribution channels, current market trends and the global economic outlook.

  • Experience working with DMCs, TOs, TAs locally and within the European markets is essential.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

  • Works collaboratively with the sales team to ensure understanding of sales strategy and effective implementation of this strategy for the segment, in market and with the wider sales and marketing team.

  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

  • Develops relationships within community to strengthen and expand customer base for sales opportunities.

  • Secures placement in key European partner programs including brochure placement where applicable.

  • Assists and drives forward the development and implementation of promotions, both internal and external.

  • Manages and develops relationships with key internal and external stakeholders.

  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOSM.

  • Align with and support the wider sales and marketing team to drive forward a unique and creative familiarization program for key partners, ensuring Le Méridien Maldives Resort & Spa is well positioned for conversion with key local and international stakeholders.

  • Support the sales team in driving forward the contracting process with key clients. Provide recommendations for contracting with key partners for commercial success.

  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Managing Sales Activities

  • Drive forward sales calls with key accounts as well as, supporting the wider sales team with their calls to acquire new business and/or close on business.

  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

  • Track and report all sales activity with tangible results.

  • Participates in sales calls to key partners with members of the sales team to acquire new business and/or close on business.

  • Leverage marketing team’s efforts and communicate initiatives with key partners.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identifies new business to achieve personal and location revenue goals.

  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

  • Closes the best opportunities for the location based on market conditions and location needs.

  • Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

  • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

  • Services our customers in order to grow share of the account.

  • Executes and supports the company’s customer service standards.

  • Provides excellent customer service consistent with the daily service basics of the company.

  • Sets a positive example for guest relations.

  • Interacts with guests to obtain feedback on product quality and service levels.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.

  • Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

  • Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.

  • Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.

  • Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.

  • Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.

  • Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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