Experience Inc. Jobs

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you.

We are seeking a dynamic individual passionate about delivering quality service to our customers and distribution channels. As the Health & Claims service specialist , you will have the opportunity to work closely with cross-functional teams and key stakeholders to support the Health & Claims journey on operational tasks and improvements initiatives, ensuring service quality, regulatory compliance, and excellence in customer and distribution support.

Position Responsibilities:

• Assist the HK & Macau team in delivering seamless health and claims services to distribution channels throughout the New business, Maintenance and Claims journey, ensuring high-quality service and support.

• Provide support to distribution channels by conducting health claims training, workshops, and effective methods of agency education.

• Collaborate with stakeholders to support assigned tasks, including participating in project transformations and product development. Assist in implementing changes aligned with the Company's health strategy.

• Coordinate with healthcare providers to implement health service programs that address and fulfill customers' health and wellness needs.

• Act as a collaborative team player with a customer-centric focus, dedicated to driving and implementing changes in partnership with internal stakeholders. Travel to HK or PRC may be required.

• Participate in the development of competitive, risk-based, and evidence-based claims practice guidelines, standards, procedures, and key performance indicators.

• Stay updated on regulatory changes impacting claims and ensure alignment of claims practices with regulatory requirements and internal standards and procedures.

Required Qualifications:

• A degree and at least 5 years of relevant experience in the Macau / PRC insurance healthcare market, including a minimum of 3 years in customer-facing roles, preferably in claims, training, and/or partnership & vendor management.

• In-depth knowledge of insurance products, health definitions and claims, and health & wellness initiatives.

• Proficient in working collaboratively with cross-functional teams. Strong interpersonal and communication skills, critical thinking, and problem-solving abilities with a customer-centric mindset.

• Diligent and professional demeanor, exhibiting positivity and respect. Committed to honesty and integrity, adept at managing pressure, and taking ownership of tasks.

• Self-motivated and attentive, with strong time-management and prioritization skills. Open to different opinions and proactive in sharing ideas.

• Proficiency in both spoken and written English and Chinese; fluency in Mandarin is an advantage.

• Proficient in technology, data analysis tools and Microsoft 365 applications.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de John Hancock y Manulife

Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .

Semana de Trabajo Comprimida

Híbrido