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Amazon Product Compliance Quality Analyst (for People with Disabilities only) in Virtual, Jordan

Description

(This job will be based on a fixed term contract (12 months Contract) up for renewal or change to permanent contract)

Be part of Amazon and build the future with us!

We master our customer understanding every day. Whatever our customers want, we find the means to deliver it. You are welcome to join Amazon and enjoy helping people to discover new worlds.

The Product Compliance teams ensure that Amazon transactions satisfy legal and safety requirements. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around food safety recalls. These actions include removing recalled/restricted products from the site and from our warehouses, and contacting customers with pertinent safety information.

Job responsibilities

As a Quality Analyst, you will get multiple opportunities to develop your functional expertise and offer the autonomy to make decisions, implement ideas, and measure results. We firmly believe in learning on the job, and from Day 1 you will be on a fast track to becoming an industry expert.

The Compliance Operations Team is here to make sure Amazon customers are safe and informed by auditing and analyzing data in addition to implementing custom reporting systems using automation tools, analyzing product import documentation, flagging risks and ensuring that transactions are legal and safe. You can build the future with us, by enhancing and optimizing a world-class system that delivers amazing results.

Key job responsibilities

  • Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures

  • Conduct audits on a daily basis

  • Create models that optimize the resources, inputs & outputs of Compliance operations business.

  • Report of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines

  • Share results of audits with Operations and Program Teams on a weekly/daily basis.

  • Provide feedback to the associates and close loop on audit observations.

  • Identify root cause of defects and find areas of improvements in the process being audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - JOR

Basic Qualifications

  • 1+ years of data-driven business operations processes experience

  • Bachelor's degree

  • Experience with Microsoft Office products and applications

  • Experience with Excel

  • Speak, write, and read fluently in Arabic

  • Speak, write, and read fluently in English

Preferred Qualifications

  • Knowledge of consumer product compliance processes and regulations

  • Experience in regulatory compliance management with government agencies

  • Knowledge of basic SQL and knowledge of Data Warehouse

  • Proficiency in other languages (e.g. German, French, Italian, Turkish)

  • Experience in regulatory compliance management with government agencies

  • Experience in designing and implementing custom reporting systems using automation tools

  • Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems

  • Experience in Implementation of Quality Management System (QMS)

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