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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Handler - Motor

Key roles

This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key motor client.

Specific responsibilities (including but not limited to)

• Proactive end to end management of a portfolio of 150+ motor and casualty files with specific closure and quality targets

• Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements.

• Desktop Liability investigation and determination

• Proactive investigation and settlement of claims in expedient and compliant manner

• Management of suppliers/vendors

• Provide an excellent customer service to our client

• Work as part of a team, liaising with the client and other departments

• Represent the business in a professional and positive manner at all times

• Maintain a positive attitude when faced with challenging circumstances and changing business needs

• Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary

Qualifications/skills

• APA qualification in insurance

• Experience handling motor and/or casualty claims is essential

• Decision making skills and sound numeric skills required

• High level interpersonal and communication (verbal/written) skills

• Experience working in a dynamic environment

• General insurance background a distinct advantage

• Highly motivated, proactive and with excellent influential skills to influence both internally and externally

• Possess excellent communication skills, both written and verbal.

• Problem solving ability

• Customer orientated and displays a willingness to meet and understand customer’s needs

• Demonstrate excellent attention to detail and accuracy

• Possess excellent negotiating skills

Experience

• Minimum 2- 3 years Motor/Casualty Claims handling experience essential.

Benefits of working for Sedgwick in Ireland

• Remote Working

• Education Contribution

• Career development and progression

• Tax Saver Travel Scheme

• Sedgwick's Sports & Social Club

• Discounted Personal Training group circuit classes

• Montessori & After School Care

• Discount Benefits

• Employee Assistance Programme

• PHI and Life Cover

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)