Experience Inc. Jobs

Job Description

Preferred Qualifications

Principal Engineer with Experience on Oracle SOA with Administration and development background

DESCRIPTION:

Customer Success Services (CSS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Customer Success Services understands the customer's needs and helps them to increase availability, improve performance, mitigate risk and save cost.

CSS is looking for Engineers skilled and with real experience on Middleware technologies mainly on SOA related products and architectures. Engineers with experience in installation and configuration in highly available environments, patching, administration and monitoring, troubleshooting, and the design of SOA and BPM based solutions to cover the requirements transmitted by a customer.

It is preferred engineer with experience in Oracle EBS integrations using SOA suite.

Experience in any Oracle Applications is a plus.

Experience in integrations with any Cloud platform is a plus.

These engineers will join the CSS Global SaaS & Apps Delivery, a team which centrally delivers proactive and reactive services for any country across the globe.

Your Opportunity

We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid environments. We look for engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable to interact and collaborate with people in different teams globally to provide always the best-tailored solution to Oracle customers.

CSS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-prem and in cloud environments.

SKILLS:

• SOA and Integration PaaS Services (SOACS, OIC, …)

• Oracle Service Bus (OSB/ESB)

• B2B

• MFT

• Business Rules

• Experience with BPEL, Mediators, and SOA adapters ( SOAP, Rest, database, JSON, …); Web Services Manager

• Business Process Management Suite (BPM Process Composer; Process Spaces; Workspace)

• BAM

• JDeveloper, Java

• Related Products

• WebLogic Server

• Coherence

• WebTier (Apache, Oracle HTTP Server, Oracle WebCache)

Our Ideal Candidate

In addition to the technical capabilities, our ideal candidate is a person who:

• Has experience on areas like installation and configuration, patching, administration, monitoring, troubleshooting.

• Has experience with highly available environments.

• Has experience on the design of SOA, OSB and BPM based solutions and architectures which cover requirements transmitted by a customer.

• Can deliver high quality technical results to CSS Customers;

• Has strong communication, organization skills presentation skills, Excellent problem-solving and analytical skills.

• Understands customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.

• Is able to learn latest technologies and assist customers by delivering services using those technologies.

REQUIREMENTS:

• University Degree

• Excellent communication and technical documentation writing skills

• Development background will be valued.

• Experience with any Cloud platform will be valued.

• Fluent English (other additional languages will be also valued)

• Availability to travel and work onsite at customers by not less than 50%

• Availability to work 24x7 (on-call)

• At least 8 years’ experience.

What we offer

• A competitive salary with exciting benefits

• Flexible and remote working so you can do your best work

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as medical, life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

Career Level - IC4

Responsibilities

RESPONSIBILITIES:

• To develop and manage the technical relationship with a designated account(s) in order to maximize the value of CSS to the customer,

• To develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties,

• To act as the technical primary point of contact for Oracle Support

• To safeguard customer satisfaction, and renewal, through quality delivery and added value.

• Engage directly in architectural tasks and collaborate with colleagues to implement best practices specific to the projects.

• Detect and address performance challenges, security issues, and other technical concerns proactively.

• Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products.

• Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;

• Escalate at the right time customer issues to Technical Account Manager where relevant;

• Ensure adherence to internal methodology, tools and quality standards;

• Actively participate on Services development;

• Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer