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Job Description

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. As a sophisticated database support engineer of customer success service organization, you will be responsible to deliver support and services on database, engineered systems and cloud technologies to our premium customers. The support and services covers the entire life cycle of the product starting from architecture design, implementation, optimization, maintenance etc. The role involves working with the customers and ensure they get the best out of our products.

Career Level - IC4

Responsibilities

Min. 10+ yrs experience in Oracle APPS R12.1 & R12.2.X administration and upgrades - Candidate should be working Independently for all the EBS APPS and Cloud Admin activities end-to-end.

Support the lifecycle management of business critical applications to include installing patches, performing upgrades, managing releases, and administration tasks - Support the development and production environments of business critical applications by ensuring application availability, responding to application emergencies, and supporting deployments.

APPS DBA with Hands-on experience on Oracle EBS 12.2.X upgrade - Hands-on experience working on Public Cloud management like OCI or Azure Infrastructure and provisioning - Experience in the implementation of RAC-ASM, Multinode Application.

Good experience on RAC and Standlone Database Installation, Upgrade ,Migration & Monitor and continuos Support.

Very good understanding on core database components and Performance tunning and Database experts.

Experience ERP R12.2 and Oracle Database migration either on Cross platform or On Public Cloud like OCI and Azure - Hands-on experience in setting DR system like DG-ADG and High Availability (HA) environment.

Experience with OEM 12C or 13C monitoring - Experience with backup/recovery for on-Prem and Cloud environment - Project Management Lifecycle methodology concepts.

Hands-on with Database & Application Switch over and Failerover (DR DRILL)

Working experience on IAM and IDM, SSO will be added advantages.

Knowledge and prior experience on Python, Shell script and automation tools will be Plus to this role.

Support the service by identifying the cause of customer or system escalations and by independently resolving all the issues related to the Oracle database, middleware, Oracle Applications and other products mentioned above.

Diversity and Inclusion:

• An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity toflourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almostevery industry.

• In order to nurture the talent that makes this happen, we are committed to an inclusive culture thatcelebrates and values diverse insights and perspectives, a workforce that inspires thought leadershipand innovation.

• Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity,consistency, and affordability. The overall package includes certain core elements such as Medical, Life

• Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

• At Oracle, we believe that innovation starts with diversity and inclusion and to create the future weneed talent from various backgrounds, perspectives, and abilities. We ensure that individuals withdisabilities are provided reasonable accommodation to successfully participate in the job application,interview process, and in potential roles. to perform crucial job functions

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer