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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Position Overview:

Engineer will assist in the configuration/development/support of the IT Service Management Platform through out of the box Fresh Service solutions, marketplace Apps, 2-way API integration using NEXLA, FreshService API, along with Custom Application development based on the business requirements.

As an Engineer you will work with team to implement and deliver Incident, AMDB, Major Incident, Change, Problem, Service Request, Solution Article, Reporting, Dashboard Modules and develop in a fast-paced agile Scrum project environment.

In addition, the Engineer will participate in supporting the Senior engineer in designing, meeting, and consulting with business clients to refine, test and debug Programs /Processes to meet business needs.

What You’ll do on a Typical Day :-

• SupportDeliveringITSM applications and facilitating rollout of new applications and modules and configuring Application UI and Configure Workflow

• Interacting with clients and participating in client and Business discussions for requirements gathering and planning

• Supporting onsite design and Functional review ,Support delivering the modules

• Participating asa Business Analysts and designing the FDD (Functional Design Documents),SOW and Technical Documents

• Supporting Configuring and customizing the system to support business process and functionality.

• Collaborating effectively with other ITSM administrators to develop solutions and handle general updates and configurations changes and or requests.

• Identifying system deficiencies and recommending solutions, ensuring appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible.

• Ensuring tool configuration consistency across development, stage, testing, sandbox, and production environments

• Participating in ongoing production support and end user support.

• Collaborating with System Administration and key stakeholder teams to analyze and understand requirements; and then transforming the requirements into a valid solution.

• Working closely with business and IT teams to gather input to support ongoing business needs for configuration, implementation, and support.

• Designing and building applications and providing integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an agile scrum environment;

• Providing strong development, ensuring project is on track and collaborating on an ongoing project in both new and enhancement development among engineers, developers, analysts and other team members

• Maintaining, and applying documentation best practices, procedures, and processes throughout development, reviewing and applying any additional UI/UX requirements from internal team and aligning into

• Develop and maintain secure and reliable system integration solutions.

• Work closely with development, operations, and product teams to ensure that all systems are integrated to meet business requirements.

What We’re looking for :-

• Bachelor’s degree in business administration, Engineering, Operations Management, or related field. (Preferred)

• Excellent communication and problem-solving skills

• Create and manage data flows between systems and applications.

• Analyze and debug system integration issues, System Error handling and Audit Required activities.

• Monitor system performance and modify as needed.

• Provide support for integration-related tasks.

• Experience with integration and middleware technologies such as SOAP, REST, JSON, XML, and EDI

• Able to work independently and as part of a team.

• Level 2/3 Engineer Incident Ticket Issue Resolution Support

• Service Request SNAP FreshService activities, as needed.

• 24/7 Product Support for outages & development changes outside normal hours.

Location

India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)