Experience Inc. Jobs

DESCRIPTION

Job Summary:

The Engine Field Service Technician - Level III is a technical specialist and the primary customer support contact responsible for diagnosing and executing complex repairs on engine products at the customer’s site. This role requires a deep understanding of engine systems, the ability to perform preventive maintenance, and the capacity to coach and guide junior technicians.

Key Responsibilities:

• Customer Relations: Establish and maintain productive relationships with customers, ensuring prompt and efficient attention to their needs.

• Technical Repairs: Utilize specialized tools and adhere to documented procedures to diagnose and complete complex engine repairs at customer sites.

• Preventative Maintenance: Perform scheduled maintenance activities on engines and related components as per documented standards.

• Issue Escalation: Escalate unresolved issues to product specialists or supervisors, ensuring timely resolution.

• Coaching and Development: Mentor and develop technicians and apprentices, providing work direction and sharing knowledge and experience.

• Documentation: Complete required documentation such as service worksheets, timesheets, and warranty claims, using handwritten forms or business system input screens.

• Sales and Service Opportunities: Identify additional sales and service opportunities with customers and communicate them effectively.

• Training: Complete training as required to meet skill and business requirements.

• Equipment Maintenance: Maintain service vehicle and tools, ensuring cleanliness and proper operation.

• Health, Safety & Environmental Compliance: Adhere to all relevant Health, Safety & Environmental policies and procedures, reporting any issues or incidents to site management and supervisors.

RESPONSIBILITIES

Competencies:

Technical Proficiency:

• Skilled in electrical and electronic troubleshooting on powered applications and emissions engines.

• Proficient in power generation panels and controllers.

• Experienced in alternator service and repairs.

Communication: Able to develop and deliver clear, multi-mode communications that meet the unique needs of different audiences.

Customer Focus: Strong ability to build and maintain customer relationships, delivering customer-centric solutions.

Complex Problem Solving: Capable of making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.

Conflict Management: Effectively handle conflict situations with minimal disruption.

Self-Development: Actively seeks out new ways to grow and be challenged, using both formal and informal development channels.

Health and Safety: Champions and models proactive health and safety behaviors, contributing to an injury-free workplace.

D iagnostics Application: Skilled in troubleshooting and resolving engine issues using specialized tools and diagnostic software.

Electronic Service Tool Application: Proficient in identifying and using appropriate electronic tools for service events.

Engine Systems Interaction: Understands and analyzes interactions between internal and external electrical and mechanical systems to diagnose and repair effectively.

Product Repair and Maintenance: Expertise in repairing and maintaining mechanical and electrical products within standard repair times to ensure quality.

Service Documentation: Accurately documents customer, equipment, and technical information for service management systems.

Technical Escalation: Efficiently escalates technical issues, ensuring accurate and timely responses to customers.

Values Differences: Recognizes and appreciates the value of diverse perspectives and cultures within the organization.

Education, Licenses, Certifications:

• Vocational diploma from a relevant technical institution.

• Apprentice Trained Engine Technician (preferred).

• Locally valid driving permit.

• Position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Field Service Experience: Significant experience in field service work, particularly with engine products.

• Technical Expertise: Expert-level knowledge of engine products.

• Customer Service: Proven experience in providing excellent customer service.

• Coaching: Experience in providing technical advice and mentoring to junior technicians (preferred).

QUALIFICATIONS

Additional Skills:

Electrical & Electronic Troubleshooting: Proficient in diagnosing and repairing electrical and electronic issues in power generation applications and emissions-controlled engines.

Power Generation Panels & Controllers: Experienced in working with power generation panels and controllers, ensuring they operate effectively and meet required specifications.

Alternator Service & Repairs: Skilled in the maintenance, service, and repair of alternators, ensuring their optimal performance.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2401639

Relocation Package No