Experience Inc. Jobs

O bjecti v es of t h e P osi t ion

• Based on Defined Account Strategy, execute the Sales & Engineering process and the Engineering specific implementation of the business unit strategy at the customer interface

• Develop lasting customer relationships to identify business trends in and beyond the customer scope while Enabling cross-business collaboration and synergies to maximize BASF value

M ain T as k s

General :

• Regular customer visits to make long term relationships by providing best technical support, collection of information on new projects, promote new applications and track competitor activities.

• Promotion of Cellasto NVH products by replacement competing & low cost materials.

• Analyze customer product designs & specifications, understand design changes and provide technical proposals/ideas / solutions after doing simulations & submit design proposals.

• Responsibility for complete project management from RFQ generation to SOP and technical support till EOP

• Customer complaints management by analysing and understanding failure modes and providing countermeasure solutions.

Strategic :

• Proactively pursue new applications, promoting Cellasto full material portfolio against competing low cost materials by conducting technical seminars at customer end

• Collaborate with team for nomination of the business / projects. Take full responsibility for managing nominated projects till SOP.

• Represent Cellasto in Team Automotive India and actively participate to promote Cellasto applications

Operational:

1. Ensure customer support by:

• Assessing customer RFQs inputs, requirements and meeting Development timelines

• Design, analyze and develop Cellasto parts to meet customer requirements.

• Understand and propose VAVE designs if feasible

2. Ensure Project Management by:

• Co-ordination between customer, internal team(Sales, Quality Control, SCM, Quality Management, Operations) and group companies for all product development activities till SOP

• Issuing proto sample orders and order follow up to meet the customer schedules

• Issuing testing orders, prepare and submit test reports and follow up for successful completion of part validation tests as per agreed timeline with customer

• Update CDB documentations with 100% hygiene

• Validation report preparation and final submission to customer. Follow up with customer for report approval & PSW release

• Record all project documents as per APQP / IATF16949 and BASF guidelines until and upload on CDB

3. Customer complaint management

• Analyze and understand the failure modes;

• Cascade the information within CFT and initiate countermeasure actions

• Ensure part design change and validation as a part of countermeasure action, if applicable

• Initiate change management process internally and at customer end, if required

• Submit the action plan (in 8D format) to customer

• Follow up for all action items, monitor improvement outcome and information sharing with customer

• Coordination with group companies for Cellasto Project Management activities

• Be part of GKAM/RKAM and support Global teams with India inputs as well get support for India projects

• Regular customer visits and collection of information related to new projects, competitors’ activities etc and support to create strategies accordingly.

• Customer Mapping, understand the organization map for key OEM’s & Tier I’s in India/Global and prepare decision making matrix and develop strategy accordingly

• Support Sales & Engineering function activities for customer Audits by documentation preparation, coordination with other functions for successful Audit.

• Support activities to improve plant operational performance by designing right product first time, rejection rate reduction activities etc.

4. GKAM Technical Support

• Be part of all technical development projects of Cellasto in GKAM

• Participate and Support in RFI / RFQs analysis, support in solution design to Project Leader

• Support in Testing & development activities at plant for Global projects as and when required

• Team work with all GKAM colleagues for successful project management and Start of production

Required Competencies:

• Technical skills of design of automotive parts

• Knowledge of Automotive product development process, documentations & customer requirements

• Excellent communication skills

• Customer focus and Collaborate for achievement

• Entrepreneurial drive and Innovation focus

M ini m um E d u cation and Q u alifica t ion R e q ui r ed for t he P osition

• Education:Bachelor of Engineering & CAD/CAM Certifications

• WorkingExperience: 6-10 Years of hands on experience in Automotive TIER-I / TIER-II company

• Technical &ProfessionalKnowledge: Designing of Automotive components& Project Management