Experience Inc. Jobs

Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Nestled on Bali's spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.

Do you see yourself as Guest Service Center (Telephone Operator) at Regent Bali Canggu?

What’s is the job?

The Guest Service Centre is responsible for offering a one-stop service for any guest requests and coordinating service delivery across departments. They will work closely with all departments to ensure that each guest request is fulfilled in a timely manner. This includes managing and prioritizing requests, communicating clearly with guests to understand their needs, and ensuring that the appropriate department is engaged to address those needs effectively.

Your day to day

Answer incoming calls promptly and professionally. Direct calls to the appropriate departments or individuals and handle internal communications effectively.

Address and resolve guest inquiries and requests over the phone, providing information about the hotel’s services, facilities, and local attractions.

Take and deliver messages for guests and staff accurately and promptly. Ensure that all messages are handled with confidentiality and professionalism.

Operate the hotel’s telephone and communication systems, including managing voicemail, call forwarding, and other telecommunication functions.

Handle guest complaints and issues related to telephone services, escalating matters to management when necessary. Ensure all problems are addressed and resolved in a timely manner.

What’s the qualification?

Previous experience in a telephone or customer service role is preferred, especially within a hospitality environment.

Excellent communication and interpersonal skills.

Ability to handle multiple tasks and prioritize effectively.

Strong problem-solving abilities and attention to detail.

Professional demeanor, reliability, and a positive attitude.

Ability to remain calm under pressure and handle difficult situations with tact.

Familiarity with telephone systems and equipment.

Basic computer skills and the ability to learn new systems quickly.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.