Job Information
AIG Fraud Investigator in Hong Kong
About the Team
The “Special Investigations Unit” (SIU) is a global business division of AIG. The objective of the SIU is to reduce the potential economic loss to AIG through the identification and investigation of suspicious insurance claims or suspicious insurance related activities covering all lines of business.
Supported by GIS Operations and Intelligence teams, SIU Investigators work across multiple lines of business, carrying out enquiries into matters that have been identified as displaying suspicious activity.
About the role
The Fraud Investigator role forms part of the Special Investigations Unit (SIU) and will be responsible for handling all aspects of the investigation process on suspicious claims. This includes the creation of investigation plans, identification and assignment of relevant enquiries and reporting on findings. The investigator will regularly engage with key business stakeholders to share knowledge and expertise to mitigate the fraud risk to AIG Hong Kong.
The position reports to the Hong Kong SIU Fraud Manager and will be based in Hong Kong.
What you need to know
Investigate suspicious insurance claims or suspicious insurance-related activities covering all lines of business. This includes managing all aspects of the investigation, including analysing facts on issues in question and a thorough review of interviews and statements of relevant witnesses.
Obtaining and preserving physical and documentary evidence to support investigations.
Coordinating necessary investigative techniques and resources, such as fieldwork through internal or external field resources, cognitive interviews, etc., and ensuring quality is accurate, timely, and appropriate in all cases.
Producing reports based on evidential findings, providing adjusters with the information required to progress the claim as appropriate.
Handling caseload across relevant jurisdictions while ensuring all tasks are completed properly.
Testifying and presenting evidence at administrative and criminal court proceedings as required.
Establishing and maintaining professional working relationships with insureds, claimants, witnesses, lawyers, corporate employees, police, and relevant fraud bodies.
Assisting your Manager on the delivery of the International Fraud Strategy relating to SIU process improvement initiatives that target prevention and detection of suspicious claims.
What we’re looking for:
Bachelor’s Degree/ equivalent required.
Excellent communication skills (both written and verbal) – Cantonese and English is a must, Mandarin an advantage.
Must have minimum 5 years of experience in insurance or fraud investigations. Experience in multiple lines of business is a plus.
Thorough understanding of insurance fraud trends and key fraud indicators.
Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.
Awareness of, and adherence to, local laws regarding techniques used for information gathering
PC skills and experience with various investigation technologies, and systems (e.g. database searches, claims systems, case management systems).
Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.
Ability to multi-task and organized at weighing and managing priorities.
Strong work habits focusing on safety, quality, productivity, risk/ compliance, customer focus.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Insurance Hong Kong Limited