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Manulife Director, Global Finance Shared Services in Hong Kong

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Director, Global Finance Shared Services with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.

The incumbent will be an integral part of the Global Finance Shared Services (GFSS) team, focusing on the build out and implementation of Shared Service strategy for Asia Finance, and identify process and data optimization opportunities in partnership with the Asia Finance Transformation team. The role will report to the Head of GFSS and a matrix reporting into the Head of Asia Finance Transformation.

The incumbent will build a strong partnership with the Asia Finance Transformation team in identifying opportunities for process optimization and transition of work into a shared service model, while ensuring alignment between GFSS and Asia Transformation priorities. The incumbent will drive an optimum target operating model between segment and shared service-based Finance activities.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters

  • You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

  • University degree in Finance or a related discipline

  • Chartered Accountant, Certified Public Accountant or equivalent with at least 10 years of relevant experience preferred

  • Team leadership and shared service experience is an advantage

  • Excellent analytical, problem-solving, and strong stakeholder management capabilities

  • Project Management experience is a plus

  • Ability to influence others and drive changes to align with the initiative’s objectives

  • Experience working within the regional environment is an advantage

  • Assertive self-starter, detail-oriented, with willingness to take ownership and accountability

  • Able to thrive in a fast paced and dynamic work environment, with the mindset of continuous improvement and aiming for excellence.

  • The ability to impact and influence at all levels, across multiple reporting lines, and to navigate collaboratively and strategically across a highly-matrixed environment

On the job you will:

  • Assess current state of our Asia Finance shared services to identify challenges and opportunities for continuous improvement of GFSS service delivery.

  • Accountable to ensure that activities migrated from Asia Finance to shared services achieve global economies of scale, with a clear and consistent strategy geared towards enabling process standardization and alignment with Global Finance and GFSS strategy.

  • Help in the delivery of GFSS global vision as the key connector between Asia Finance leadership and business units and GFSS operations teams

  • In alignment with the GFSS roadmap, drive the optimization of our global shared services with respect to Asia Finance, including key principles of high engagement, optimal utilization of capacity, and potentially different or hybrid service approaches that will cater to the diverse needs of Asia business units whilst ensuring adherence to our global shared service strategy.

  • Through close collaboration with GFSS management teams and Asia Finance stakeholders, provide oversight to our global resourcing operations to support continuous improvement of Asia GFSS service delivery, building and oversight of operational KPIs, and taking the lead in proactively identifying, addressing and resolving operational issues.

  • Evaluate the current shared services location strategy to ensure shared services is operated with optimized delivery and cost, including diversification of shared services locations

  • Participate in projects or other ad hoc activities as determined by the Head of GFSS

Our commitment to you:

  • Our mission; to be a part of making Decisions Easier and Lives Better

  • A leadership team dedicated to your growth and success

  • A bold ambition and set of goals to be a leader in driving transformation in our industry

  • Our best. Every day

Learn more about opportunities with us at jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .