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To handle Employees’ Compensation claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

Key Relationships: Direct reporting line to Complex Claims Team Manager

Duties and Responsibilities

• Demonstrating a strong standard of technical claims competence in handling Employees’ Compensation claims

• Managing key claims handling enquiry, coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service

• Ensuring effective vendor management on complex claims within a personal allocation

• Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes

• Contributing to maintenance of best practice procedures for the Line of Business, consistent with global best practice

Job Requirements

• Fully familiar with provisions of the Hong Kong Employees' Compensation Ordinance and relevant case law on EC and common law employers' liability

• Ability to form preliminary view on policy coverage, EC and common law liability and quantum, formulate case strategy with a view to minimize use of external lawyers.

• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense

• Consistent proactive claims handling on an ongoing basis (i.e., initial file review, investigations and liability, negotiations, and settlement)

• Knowledge in construction EC and / or Macau EC is a definite advantage

• Knowledge of legal requirements, court procedures and applicable practice directions in EC and common law claims is a definite advantage

• Policy language skills enabling accurate and consistent policy wording interpretation

• Strong communication skills, both written & verbal

• Ability to contribute effectively within a team environment

• Time management – ability to manage & prioritize workload and diary management

• Self-initiative, willing to take responsibilities and capable to work independently

• Good command of written and spoken English and Chinese (Cantonese) required.

  We are an Equal Opportunity Employer

  American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

  To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

  AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

  Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance Hong Kong Limited

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .