Job Information
Linnaeus Part-Time Receptionist AM in United Kingdom
North Downs Specialists Referrals are looking for an experienced receptionist to join our Client Care team. This is a permanent part-time role of 27.5h a week 5 days a week, hours from 8am - 1.30pm.
Your role and responsibilities
Work alongside other receptionists to welcome clients and manage all incoming telephone calls. Also liaise with all colleagues to ensure client queries are dealt with efficiently and in a timely manner.
Tasks will include:
Meeting and greeting clients
Liaise with clients regarding appointment cancellations or postponements
Making appointments for re-exams
Dealing with all telephone calls that come through to the reception line
Ensure telephone and email enquiries are forwarded to the relevant colleagues
Manage room bookings and trouble shoot any issues
Dealing with clinician’s letters
Taking payment for treatment
Following up on unpaid accounts by calling clients and taking payments
Ensure the reception area is kept clean and tidy, liaising with the front of house and purchasing assistant when necessary
Liaising with Client Care Manager regarding any client complaints.
The ideal candidate will have experience in a similar role and will demonstrate:
Excellent customer service skills
Confident telephone manner
Ability to work under pressure in a busy hospital environment
Ability to work well within a team
Benefits
5 weeks holiday pro rata if part time plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
North Downs Specialist Referrals is a large, multidisciplinary referral hospital in Surrey. Despite our size, we are a cohesive team. There are other specialist interns in surgery and rotating interns, as well as residents in oncology, anaesthesia and imaging.
We have over 35 Recognised Specialists in surgery, internal medicine, ophthalmology, oncology, neurology, orthopaedics, cardiology, diagnostic imaging, dentistry, dermatology, and anaesthesia. The centre is a purpose-built state-of-the-art facility.
The practice is situated in a beautiful area of Surrey in the countryside. It is within a 15-minute drive of many towns and villages and 30 minutes into central London on the train from there.