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RedHat Technical Support Project Manager - Business Operations (Customer Experience and Engagement) in Czech Republic

Job summary

The Red Hat Customer Experience and Engagement (CEE) Enablement team is looking for a data driven Project Manager to join our Business Operations team in the Brno office or remotely in the Czech Republic. In this role, you will manage projects from initiation to delivery which are focused on the core operational delivery of CEE's business. You will coordinate with cross-functional teams and review all project economics including costs, operational budgets, resources, and risks. While effectively managing a project, you will also be responsible for helping instill an organizational project management discipline and serve as an ambassador for the adoption of project management fundamentals, principles, and methodologies within Red Hat.

Primary job responsibilities

  • Guide project planning, scheduling, monitoring, and reporting activities with minimal direction

  • Handle project requirements, scope, and change management issues; ensure adherence to legally binding requirements

  • Work with stakeholders on project proposals, bids, contracts, estimates, and schedules; contribute to the project estimation process

  • Establish appropriate metrics for measuring key project criteria; develop project control and reporting procedures and manage changes in operational plans

  • Participate in status review meetings with project team members and stakeholders

  • Integrate and use specific industry and technical delivery methodologies like project management methodologies based on Project Management Institute (PMI) methodologies, Red Hat adopted project management methodology, systems and software development, and product development

  • Assist in training the project team on the application of appropriate procedures and processes; coach and advise associates on how to accomplish project goals, meet established schedules, and resolve operational issues

Required skills

  • Advanced knowledge of spreadsheets

  • 2+ years of experience working on delivering projects

  • Highly motivated with solid experience in a project management role

  • Successfully manage highly complex projects while collaborating with multicultural or multidisciplinary teams

  • Experience establishing and contributing to process improvements

  • Excellent written and verbal communication skills, as well as interpersonal, leadership, and analytical skills and business judgment

  • Ability to work effectively across a diverse management team and a broad spectrum of internal partners on your own

  • Support business background or ability to quickly adapt to business processes

  • Ability to work in a fast-paced environment while maintaining a high attention to details

  • Ability to communicate the project management value proposition

  • PMI and Project Management Professional (PMP) certifications or the Master of Science in Project Management (MSPM) degree, or other certifications of an equivalent level are a plus

  • Intermediate or expert ITIL-foundation level and Certified Scrum Master (CSM) certifications are a plus

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Location Remote Czech Republic

Posting date 3 weeks ago (6/4/2021 7:57 AM)

Job ID 82460

Category Technical Support