Job Information
Red Hat Senior Technical Support Engineer - Red Hat Satellite in Czech Republic
The Red Hat Global Support Services team is looking for a highly skilled Senior Technical Support Engineer with excellent technical and customer service skills to join us in EMEA. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Senior Technical Support Engineer, you will be responsible for performing basic investigations and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our Satellite product.
What will you do:
Provide technical support to Red Hat enterprise customers
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Troubleshoot & solve issues related to Red Hat Subscription Management and Red Hat Satellite
Exceed customer expectations by providing outstanding customer service
Report product bugs and provide the necessary steps to reproduce them
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues
What will you bring:
6+ years of Linux experience in the enterprise sector, with excellent administration skills
Thorough knowledge of Fedora/Red Hat Enterprise Linux Package Management
Excellent troubleshooting skills, and a passion for problem-solving and investigation
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
Is considered a big plus:
Satellite experience
Provisioning experience.
Scripting and Ansible experience
Upstream Foreman. Familiarity with Pulp3
#LI-NG1
About Red Hat
Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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