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DHL Express, Inc. Senior Business Analyst in Costa Rica

Would you like to be part of the most international company in the world?

A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives.

Discover the spirit of DHL EXPRESS and make your next career move today!

Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world.

Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL EXPRESS is dedicated to being a great place to work.

Would you like to be part of a business that connects people across the globe? The more we connect, the better life on Earth becomes.

We reward and promote whenever we can, whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.

Start YOUR career with DHL EXPRESS today…

The digital automation center (DAC) is the Express Global RPA expertise center, from which high-quality and complex digitalization services are provided for various DHL business units globally and cross functional. Besides RPA also other digitalization technologies are being used (ML, NLP, API, Smart OCR, image processing and others. DAC is part of the CEO office and is ideally positioned to create the necessary digitalization momentum and has also teams respectively based in Kuala Lumpur, Malaysia and San Jose, Costa Rica & Maastricht, Netherlands.

Working within DAC is quite exiting as we are active within all functional areas (such as Customer Service, Customs, Network Operations, etc.) within the DHL Express organization and fully focused on digitalization and automation.

About the role:

As a Senior Business Analyst you will be expected to manage (global) deployment projects, as well as to be able to assume the lead in managing suitable project streams/workgroups, taking responsibility for the necessary people, project and performance management aspects. Your analytical and conceptual capabilities meet the challenge posed by complex problems. Your work also involves doing detailed process analyses to monitor digital solutions and to identify gaps where actions would be necessary.

Your business area

You will be a part of our Digital Automation Center and you will be based in SSC Costa Rica.

Main Accountabilities

Business analysis services

Responsible for detailed process analysis for endorsed initiatives to assess if digital automation would be a proper solution

Perform detailed GAP analysis to ensure automation roll out the digital solution is suitable for a country/region

Use agile data modelling practices to analyze and create suggestions for adequate business solutions. Monitor digital solutions and identify GAPS by preparing technical and/or business reports by collecting, analyzing and summarizing information and trends. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Serve as a liaison between business users and IT team in all phases of development.

Work with application support team to troubleshoot issues and/or answer user support questions.

Exhibits willingness and ability to adapt and learn new technologies.

Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas.

Project management

Overall responsible to support PM in project assessment and project management of deployments

Set up a standard deployment toolkit to facilitate regional and/or global deployments

Roll out deployments. Keep deployment heat map up to date.

Drive testing and acceptance of project results

Lead streams or (smaller) project teams

Translate project requirements into project objectives and tasks

Support administration of project management plans and processes for successful project execution Monitor proactively risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation

Obtain feedback at any critical project milestones and at project completion to ensure that projects efforts meets customer expectations

Utilize project management processes and methodologies at all times

Ability to work under strict guidelines, competing priorities, and immediate requests.

Performs other tasks or special projects as assigned.

Stakeholder management & Teamwork

Manage complexity: multiple stakeholders, multiple countries and gain buy-in for project goals

Address task-related issues appropriately to maintain work relationships

Contribute to team effort by accomplishing related results as needed

Explain facts, practices, policies, etc. to others within the organization adhering to the governance model

Build relationships and understand customer and key stakeholders interests and concerns

Builds partnerships to collaborate and uses influence to gather Customer and business requirements and communicate effectively with all project Teams and support groups

Ability to work on multiple projects in a fast-paced environment.

Ability to work in a team environment with both the IT team and business users.

Ability to work with business users and stakeholders successfully and able to communicate technical content in a non-technical manner.

Interview stakeholders to understand high level requirements and convert them to detailed Business Requirements Documents (BRDs) and functional specifications and obtain sign-off.

Qualifications & Skills:

Skills and attributes for success

Innovative, creative mindset Self-motivated, energetic and enthusiastic

Analytical and process thinker with the ability to challenge the status quo effectively and constructively

Team player with can-do attitude, continuously learning and self-motivated

Strong communication skills, both verbally and written

Excellent influencing and persuading skills, strong ability to motivate and convince

Ability to overcome the complexities involved in changing complex processes, systems and habits

Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group of internal and external resources

Takes initiative to present ideas / suggestions to management utilizing proactive problem-solving approach.

Exhibits willingness and ability to adapt and learn new technologies.

Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas.

Handles complaints/issues in a fair and empathetic manner.

Maintains a positive, customer friendly, and professional tone in all communication (i.e., email, written, and verbal).

Ability to work under strict guidelines, competing priorities, and immediate requests.

Strong interpersonal skills and enjoy interacting with people and working on group projects.

Highly organized with a high level of attention to detail

People manager, able to lead streams and/or (smaller) projects

Ability to maintain composure under pressure and accurately assesses problem situations

Ability to assume a high level of responsibility

Required Qualifications

At least 5 years of experience in business analysis and/or leading (global) projects

Experience 3+ years with project management methodology (PMI)

Experience with Agile Methodologies as SCRUM, Kanban.

Fluent in English

Strong MS Office skills (Word, Excel, PowerPoint)

Strong interest in Robotic Process and other Digital Automation areas

Desired Qualifications

Bachelor's degree in Information Systems, Business Administration, or related field

Experience with Power BI

3+ years of experience working with digitalization or technology projects.

Familiar UIPATH or any other automation programs applying business analyst process.

Experience in working with Data Governance, Master Data Management, Business Intelligence & Analytics, Metadata Management and/or Data Quality Management solutions is a plus

We offer:

DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.

Interested in this position please click on “Apply” and send us your application including your resume.