Experience Inc. Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How will you make an impact?

The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance (PM) on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

A Day in the Life:

• Provides onsite installation of instruments through upgrades, repairs, updates, and general maintenance.

• Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.

• Achieves specified revenue targets, while satisfying customer from instrument repair, installs, and PM.

• Engages customers to offer and close the sale of service contracts and other service products.

• Collaborates with internal partners to resolve customer issues and improve processes.

• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Field Problem Report (FPR), and Field Service Report (FSR) submissions.

• Follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.

• Implements Qualification & Validation Products at customer sites.

• Maintains their technical proficiency level for servicing new instrument by attending trainings, staff meetings, and remaining up-to-speed on new products, markets, customers, and competitors.

Keys to Success:

Education

• Bachelor’s degree in engineering, biology, chemistry, or a related field. Equivalent work experience and knowledge can substitute.

Experience

• 3+ years of meaningful experience with related science, engineering, and/or customer service skills.

Knowledge, Skills, Abilities

• Proven ability to use effective questioning to identify customer needs.

• Self-motived and willing to act as a positive influence to the team.

• Quickly adapts to change with positive and constructive feedback.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.