Job Information
Safran CUSTOMER SUPPORT & SERVICES MANAGEMENT (CSSM) M/F in China
CUSTOMER SUPPORT & SERVICES MANAGEMENT (CSSM) M/F
Company :
Safran
Job field : Customer services and support
Location : Shanghai , , China
Contract type : Fixed Term contract
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
# 2024-143638
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Job Description
Main mission(s)
Manage the operator customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
Be the guarantor of operator customer satisfaction, the profitability of the customer account and the economic performance of the contracts.
Promote the image and services of Safran
Manage an operator support contract
Coordinate the support with customer service team
Main activities
Activities in direct relation with the customer
Be responsible for the support contracts and/or Safran services of his/her customer portfolio
Take into consideration customer expectations, propose adapted offers, organize and coordinate the implementation of interventions
Manage customer problems, make proposals to maintain and improve customer satisfaction, implement all solutions that allow customers to guarantee the best reliability and performance of their products
Develop and monitor the various performance indicators for his/her customers
Promote Safran's brand image and products, sell value-added services and personalized services
Represent the customer internally and be the guarantor of communication to his/her customers to coordinate customer communication within the customer support team
Ensure the recovery of unpaid customer portfolios in connection with Credit Management Internal activities
Define and apply commercial action plans for his/her customers in connection with the commercial strategy, manage the commercial conditions of the retrofits of the customers' fleet if necessary
In case of problems in service, coordinate the competent teams and ensure the resolution of the technical and/or financial problem in order to satisfy the customer
Share any commercial information with the Sales Department (identification of prospects, new business, or information on the competition, etc.), contribute to the preparation of offers and contracts in accordance with the rules of the company
Prepare and organize customer visits with the various interested parties
Job Requirements
Graduated with Bachelor's Degree
5 years of customer support experience within Aerospace industry.
Highly energetic, well spoken, presentable and result oriented. Effectively multilingual in Mandarin, English
Locate your future workplace
No. 209 Guoyao Road, Pudong New Area Pilot Free Trade Zone,200126
Shanghai ,
China
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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