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IT Configuration ANALYST

About Us

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. To achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program. This role is part of the newly formed Enterprise IT Service Management Organisation, reporting to the Practice Manager, Service Asset & Configuration Management.

Position Summary

The IT Configuration Analyst is responsible for carrying out enterprise Asset & Configuration Management activities.

Job Responsibilities:

Responsibilities of this role include (but are not limited to):

· Ensure Advance Shipping Notice files received from vendors are processed accurately.

· Process tickets logged and assigned to the enterprise Asset & Configuration Management queue and process general requests to create or update assets and, or the CMDB.

· Ensure Asset and Configuration models within Service Now are maintained.

· As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.

· Work with hub aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.

· Onboard new infrastructure devices including printers, UPS, AVI, etc. into the CMDB, ensuring all attributes are recorded accurately.

· Assist in processing office closure asset and configuration requests (move assets, update status, update Cis etc.).

· Analyze data to discover and resolve asset and configuration discrepancies.

· Monitor asset connectors to ensure asset information and Cis in ServiceNow are being updated correctly.

· Ensure asset-to-configuration item creation is occurring and accurate.

· Work with hub aligned asset management teams to identify and resolve missing data records.

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Skills and Qualifications:

Required

· A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.

· Solid knowledge and experience of ServiceNow.

· Enthusiasm and dedication to drive continual improvement and, or change.

· Excellent analytical, documentation and communication (both verbal and written) skills.

· Process and detail orientated with a methodical and planned approach to achieving goals.

· Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.

· Be comfortable with ambiguity, thrive on change and engender a collaborative approach.

· Act as an advocate for the IT Organisation both externally and internally.

Preferred

· Bachelor’s degree in Information Technology or a related field.

Title: IT Configuration Analyst

Location: Chile

Other Locations: Brazil, Mexico, Panama, Argentina, Colombia, Trinidad and Tobago, Peru

Requisition ID: 24001160