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Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Description

Site Reliability Engineers at UKG are team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation.

Site Reliability Engineers must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an “automate everything” mindset, helping us bring value to our customers by deploying services with incredible speed, consistency and availability.

Primary/Essential Duties and Key Responsibilities:

Engage in and improve the lifecycle of services from conception to EOL, including: system design consulting, and capacity planning

Define and implement standards and best practices related to: System Architecture, Service delivery, metrics and the automation of operational tasks

Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response.

Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis

Collaborate closely with engineering professionals within the organization to deliver reliable services

Identify and eliminate operational toil by treating operational challenges as a software engineering problem

Actively participate in incident response, including on-call responsibilities

Qualifications

Engineering degree, or a related technical discipline, or equivalent work experience

Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java)

Knowledge of Cloud based applications & Containerization Technologies

Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing

Ability to analyze current technology utilized and engineering practices within the company and develop steps and processes to improve and expand upon them

Working experience with industry standards like Terraform, Ansible.

(Experience, Education, Certification, License and Training)

Must have at least 5 years of hands-on experience working within Engineering or Cloud.

Minimum 2 years' experience with public cloud platforms (e.g. GCP, AWS, Azure)

Experience in configuration and maintenance of applications & systems infrastructure.

Experience with distributed system design and architecture

Experience building and managing CI/CD Pipelines

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.