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About the job

The Red Hat Services team is looking for an Associate manager in Santiago, Chile. In this role, you will be managing the team of consultants and architects, in terms of their allocation, their technical career path and training, you will also manage one-on-one meetings, escalation situations, performance and development, and general team coordination within your responsibility.

You’ll oversee the delivery of your assigned projects from kickoff to closeout, including defining scope details and monitoring the project progress to ensure that it aligns with customer expectations and signed contracts.

What you will do

• Accurately and consistently provide revenue forecasts for your territory

• Design and implement effective, high-impact technical and business solutions for Red Hat's customers with focus on our technologies

• Manage revenue goals across all practices; meet margin and billability targets

• Ensure successful delivery of all projects

• Coordinate consultants, fostering a culture of collaboration within your team

• Sell and manage complex, multi-product solutions using the Scaled Agile Framework (SAFe) methodologies

• Grow your revenue base on a quarterly basis

• Manage escalations without supervision

• Assist with negotiating Red Hat master services agreements and statements of work (SOWs) with the customers and Red Hat Legal team

• Manage a team of RH consultants and architects, plan, design and monitor people development in order to achieve QoS expected by RH Customers

• Work with customers in order to understand expected business outcomes and project key milestones in order to align consultants execution and generate the best impact posible on customers.

What you will bring

• Bachelor's or master's degree, relevant technical training, or experience with architecture or technical consulting

• Good understanding of enterprise architecture technologies including application development and infrastructure

• Experience working in sales or professional services sales support including developing SoWs, pricing, large-scale proposal development, and customer development

• Practical experience with people management including a successful record of talent development within a team

• Experience with customer service as a professional services consultant or engineer

• Knowledge of project management processes and experience with revenue-based project reporting

• Understanding of the Red Hat business strategy and economic model; good business insight and judgment

• Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects

• Fluent language skills in Spanish and English

• Willingness to travel 25%

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About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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