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IHG Front Office Intern at voco® Dubai The Palm in United Arab Emirates

As Front Office Intern, you will be the frontline in showcasing our voco “Come on in” hallmark, making sure all our guests experience a ‘Reliably Different’ service all throughout their stay.

  • Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.

  • Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service.

  • Ensure the maintenance of an atmosphere of tranquility at the reception desk, never giving the impression that there is a problem.

  • Review all incoming reservations for the day to match the necessary accommodation.

  • Review and resolve all ‘Traces’ directed to Reception.

  • Constantly check reservations to ensure room availability and special blockings are handled correctly.

  • Perform registration process by obtaining data from guest and by observing the established guidelines.

  • Ensure that all guests are checked-in into the computer immediately and accurately. Check all transactions performed and sign on designated space in the registration card signifying completion of procedure.

  • Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in pleasant voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Coordinate/facilitate delivery of mail, small packages and facsimile for customers as requested.

  • Close guest accounts at time of check-out and ask guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowance.

  • Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.

  • Ensure that all rooms which are due to check-out are followed-up and updated in the computer system accordingly. Guests who have checked-out must be immediately checked-out from the computer system.

  • Ensure that Hotel’s Employee Rules & Regulations are understood and adhered.

  • Responsibly use all available systems and equipment at Front Office including PMS (Property Management System), credit card machine, key system, etc.

  • Maintain an accurate filing system.

  • Be familiar with all hotel services, offers and facilities and their operating hours.

  • Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

What we need from you

  • Outstanding written and verbal communication skills.

  • A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards

  • A true “team-player” mentality and flexible attitude towards a diverse set of tasks.

What we offer

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.

At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.