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Do you see yourself as a Cluster Sales Manager - MICE for InterContinental Hotels Group® Dubai Festival City?

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• To drive total revenue (Rooms, Events and F&B) and sell to new, existing and prospecting accounts, mainly targeting Non Residential producing accounts and catering business across the cluster.

• To support financial goals of the hotel through upselling, proper use of the hotel products and packages and cost of control.

• To contribute to an atmosphere of open and efficient communication.

• Ensuring accuracy in all communication documents such as BEO, Change logs and latest updates.

• Attending internal meetings such as morning briefing, BEO/GIS meeting.

• Understand through open communication and good rapport where Events Operations supports Event Sales as well as other internal stake holders.

• To maintain a positive attitude at all times and be involved with hotel activities and initiatives.

• To utilize IHG sales tools in an appropriate manner to ease work processes and make the same more efficient and transparent.

• Take a proactive sales approach and in line with strategy, adapt sales solutions to meet client needs and expectations

• Competitor analysis to be completed and recorded on a regular basis including: Promotions, pricing, availability, test calls and conference boards.

• Consistently communicate “within” to share market intelligence, provide feedback and ensure customer awareness with the Hotels and to ensure planning and coordination of sales.

• Assist with the preparation of new products and services.

• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

What we need from you

• At least 2 years of experience in a similar role within a 5-star hotel or the MICE industry, with exposure to an F&B operations environment.

• Diploma from a university or hotel school, ideally in Sales & Marketing or Tourism/Hotel Management.

• Strong passion, enthusiasm, and drive for results, with a focus on quality.

• Self-motivated, organised, and able to demonstrate effective teamwork.

• Excellent communication skills across various platforms – presentations, telephone, correspondence, and face-to-face interactions.

• Ability to develop and nurture beneficial relationships.

• Strong problem-solving and decision-making abilities, with a high level of common sense.

• Culturally adaptable.

• Experience with Delphi and Opera systems.

• Ability to anticipate guests' needs.

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.