Job Information
Chartway Federal Credit Union Market Director in Virginia Beach, Virginia
Job Title: Market Director
Job Type: Full-time
Location: Virginia Beach, Norfolk, Chesapeake, and Suffolk, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Market Director is responsible for maximizing and overseeing the growth of our membership, exceptional member experience, goal achievement, and the day-to-day operations of their assigned Market retail offices; and for the service and support functions within said market. The Market Director role requires a strategic and results-oriented individual with a deep understanding of the financial services industry, a member-first mindset, strong ability to develop and execute market-specific strategies, commitment to supporting community, and proactively bring new ideas to better the organization and enhance overall member service.
Responsible and Accountable for:
Coordinates and administers service policy to all managers, focusing on bringing in business for the Credit Union.
Responsible for researching member inquiries to ensure increased production, proper and prompt follow-up and serves as a role model to branch staff to deliver quality service behaviors.
Ensures the Credit Union tradition of quality member service while maximizing the financial service capacity of each member.
Enforce the principles of our Purpose and Values to promote member satisfaction and team member satisfaction to enhance a positive member experience through all retail offices.
Directs the development and implementation of the strategic objectives in providing member services through proper policies and procedures.
Complies with all record keeping requirements of the Bank Secrecy Act.
Knowledge, Skills andAbilities:
Knowledge of credit union operations and retail delivery services and systems.
Ability to successfully coach and develop team members regarding audit procedures and responsible for monthly audit reviews and will work with branch management on correction of audit findings
Build, lead, and manage a team of high-performing professionals to ensure alignment and coordination with organizational goals across member-facing market teams.
Consistently reviewing NPS scores to promote member-centric behaviors and consistency across each branch.
Drive revenue growth, increase market share, and ensure the achievement of financial goals within the market. Utilize analytics and performance evaluation using data-driven insights to refine strategies and optimize ROI. Active participant in annual budget for market and monthly forecast.
Ability to successfully lead and motivate assigned team through regularly weekly branch visits.
Ability to coach, mentor and provide timely feedback for assigned team members and conduct Individual Development Plans (IDP).Fostering a culture of collaboration, accountability, and continuous improvement.
Allocate time to identify, establish and maintain relationships with external partners who enhance our visibility, brand reputation and community involvement. Attend relevant industry events, conferences, and networking opportunity to continuously gain market and industry insight.
Proven record of establishing and adhering to high standards and identified leader competencies.
Ability to understand and be aware of possible suspicious activities or transactions by members or by team members, directors, executives, or officers of the credit Union. Promptly notify management as required by credit union policy if unusual activity is observed which could be an indication of financial crime or efforts to evade reporting requirements of the Bank Secrecy Act or other laws and regulations.
Ability to manage multiple locations to include all facets of branch operations, cash management, retail staffing, operational efficiencies, and member service; and successfully manage transactions of complex financial services.
Willing to travel as needed.
Ability to communicate in a polished and professional manner with team members and members. Proven record of establishing and adhering to high standards. Ability to create and deliver a formal professional proposal / request regarding assigned retail responsibilities.
Ability to comply with all state and federal regulations.
Education and Experience:
Education: Bachelor’s degree or equivalent experience.
Experience: Approximately five to seven years of demonstrated progression in job related experience.
High degree of experience with automated teller technology (preferably Core Operating System platforms).
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
Send to a Friend
1)) && !window.MSStream; if (isIOS) { document.querySelector('.careerSiteHeader').removeAttribute('aria-hidden'); document.querySelector('.careerSiteFooter').removeAttribute('aria-hidden'); document.querySelector('[data-tag=\'dlgChangeLanguage\']').removeAttribute('aria-hidden'); var siblings = document.querySelector('.careerSite').children; for (var i = 0; i