Experience Inc. Jobs

Title: LMS ADMINISTRATOR (LEVEL I) Location: United States-Virginia-Virginia Beach Job Number: 240001LA Job Summary: Maintain and ensure effective administration of the LMS including uploading content ensuring accurate audience assignments documenting processes and policies developing reports and queries for a variety of internal and external constituents testing and troubleshooting administrative and user technical issues. Duties and Responsibilities: Perform aspects of LMS administration, which may include: - Identify resources, publish/archive classes, programs, curricula, add/delete resources, etc. - Upload, publish, and test e-Learning modules to ensure proper functionality. - Build training plans and push assignments and test criteria before release to ensure accurate audience assignment. - Provide basic troubleshooting and resolve user issues through troubleshooting problems via phone, email and other communication tools. - Escalate technical issues as needed from identification through resolution to appropriate internal and external business partners. - Assist in developing and documenting processes or policies as needed to establish consistent use of the system including email templates, reports, dashboards, and rule-based workflows. - Maintain the integrity of associate training records. - Understand and articulate system requirements and constraints. - Recommend and support improvement solutions relative to the needs of the LMS and its business impact - Support system settings to capture survey metrics for online and classroom training courses in order to measure training effectiveness. - May assist the facilitation of virtual and/ or classroom training and other corporate learning responsibilities. - Perform other related duties as assigned. Qualifications: A total of 4 years of experience, consisting of the following: GENERAL EXPERIENCE: Three years of responsible experience in non-routine work which enabled the applicant to gain experience in performing the tasks necessary for supporting the Learning and Organization Development function through HR and/or learning systems and project work. Communicates effectively with others, both orally and in writing. Experience interfacing with subject matter experts (SME) OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of related academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelors degree in Management, Human Resources, Education, IO Psychology, Communication, or other fields related to the position for 3 years of general experience. AND SPECIALIZED EXPERIENCE: Minimum of one year of progressively responsible experience analyzing data, managing short-term projects, writing system test scripts, presenting training to an audience, or supporting HR systems such as an LMS, HRIS, or talent management system. Job: Human Resources