Job Information
UTOPIA SALON DAY SPA Customer Service / Front Desk Clerk in Vineland, New Jersey
At Utopia, we pride ourselves on providing an exceptional and luxurious experience for our clients. Our unique facilities, expert team, and commitment to excellence have made us a premier destination for beauty and relaxation. We are looking for a friendly and professional Customer Service Representative to join our dynamic team and help us continue delivering unparalleled service.
Job Responsibilities: * Greet and Assist Clients: Provide a warm and welcoming atmosphere, ensuring every client feels valued and cared for from the moment they arrive * Schedule Appointments: Efficiently manage appointment bookings and client inquiries both in-person and over the phone * Maintain Records: Keep accurate records of client services, preferences, and feedback to enhance their experience * Promote Services and Products: Inform clients about our wide range of services and exclusive products, encouraging upsells where appropriate * Handle Payments: Process payments accurately and handle cash, credit, and gift card transactions securely * Address Concerns: Resolve client issues with a calm and professional demeanor, ensuring a positive resolution and client satisfaction
Qualifications: * Skills: Excellent communication, organizational, and multitasking skills. * Attitude: A positive, friendly, and professional attitude with a passion for delivering outstanding customer service * Technology: Proficiency with scheduling software and basic computer skills * Appearance: Well-groomed and presentable to reflect the high standards of our salon and spa * Experience: Customer service experience preferred but not required
Why Join Us? * Team Environment: Work in a supportive and collaborative environment with a team of beauty and wellness professionals * Growth Opportunities: Access to ongoing training and development to advance your career in the beauty industry * Employee Perks: Enjoy discounts on our luxurious services and top-of-the-line products